• Doubled user engagement and participation rates by optimizing training curricula.• Spearheaded the creation and implementation of a comprehensive training curriculum covering a wide range of disciplines, including Scrum Master Certification, Project Management, Frontend & Backend Development, UI/UX, Cybersecurity, Data Analytics, Digital Marketing, and Coding for Kids (Scratch, Raspberry Pi, Python), resulting in a 40% increase in employee proficiency and a 35% reduction in external training costs.• Secured partnership with ISC2, offering free training & certifications to over 100 participants.• Maintained a consistent 98% satisfaction rating, fostering a positive learning environment.• Delivered an outstanding 25% average enhancement in skills while boosting team performance by 30% through adept leadership

• Led full-stack web development of a school management system using PHP CodeIgniter, resulting in efficient data management with adoption by 20 schools in Lagos & Abuja, Nigeria.• Designed and implemented responsive user interfaces with Bootstrap, resulting in a 50% improvement in page load times and enhanced user satisfaction.• Managed MySQL databases, optimizing queries and reducing page load times by 15%, while ensuring robust data security protocols.• Achieved a 60% improvement in web application performance through code optimization techniques and proficient use of Git version control.• Collaborated within Agile teams to meet project milestones, delivering 10+ web applications.• Diagnosed and resolved 20+ complex technical issues, ensuring continuous functionality.

- Consulted with users and processed tickets, effectively managing and prioritizing tasks to enhance service delivery.- Collaborated with cross-functional teams to design and implement data migration strategies, successfully transferring over 5TB of critical data with zero data loss. - Optimized existing system architectures, leveraging cloud technologies and virtualization to enhance scalability and performance by 40%. - Managed and monitored system performance post-integration, proactively addressing potential issues and ensuring 99.9% system uptime. - Documented integration processes, created user manuals, and provided ongoing technical support to end-users, enhancing user satisfaction scores by 15%. - Conducted regular system audits and security assessments, implementing necessary updates and patches to maintain compliance with industry standards and regulations.- Assembled and dismantled hardware and components as needed, ensuring the proper functioning of all systems.

• Responded to 500+ telephone, email, & in-person inquiries regarding operation product use.• Provided Tech support to 15+ internal users through desk-side support services.• Set up, installed Add-on scripts and maintained e-commerce sites for 33 Vendors/Merchants.• Evaluated and responded to over 200 incoming sales leads and requests for technical support assistance, identifying potential sales/cross-selling opportunities that led to a 10% increase in revenue