Oversee AVL Production, budget and acquire AVL technology. Train volunteers. Contribute to planning and executing services and events. Contribute expertise to communication design, strategic goals, and resource management. Other duties as assigned.

Manage over 2,000 Windows 10 client devices and 1,500 iOS/Android devices(Workspace One). Plan, test and implement Windows and other vendor software patches through Ivanti Endpoint Manager. Facilitate support to the Service Desk for imaging devices through Ivanti Endpoint Manager. Develop and establish endpoint security policies for Sophos Ant-virus. Manage Active Directory, and Group Policy. Spearheaded a Chrome OS deployment & device replacement strategy, reducing IT spend.

Provided escalated support for Service Desk incidents, ensuring ticket SLA were met. Assisted with Network Monitoring, and Fortinet/Aruba hardware troubleshooting.

Support staff and students by problem solving technology needs as they arise. Use clear communication to provide updates and resolution on service desk tickets. Helped implement a 1:1 program, allowing every student access to a device to utilize our digital curriculum.

Assisted Hardware Maintenance Technicians with prepping (imaging PC’s with SCCM) and delivering equipment to specified sites to be installed.

Provided and developed software training of various digital programs to district staff. Worked closely with Media Specialists to help them implement new technology into their buildings.

-Maintain network performance through network monitoring and analysis.-Troubleshoot network problems.-Secure network through development of network access, monitoring, control, and evaluation.-Upgrade network by conferring with vendors.-Protect the organization’s value by keeping information confidential.-Evaluate network performance issues including availability, utilization, throughput, goodput, and latency.-Plan and execute installation, configuration, and testing of equipment.-Define network policies and procedures.-Provide technical assistance and support for issues related to computer systems, software, and hardware.-Identify, troubleshoot, resolve, and document user system issues.-Utilize remote monitoring and management software to resolve employee requests.

Design and maintain clients websites, as well as the company's website. Also work with the team to develop marketing strategies for Facebook, Foursquare, Twitter, YouTube & Yelp.

-Set up Custom HTML Web Multimedia Players-Configure Windows Media Servers.