Hamim Ahmed Email and Phone Number

• Delivering resolution on all inquiries from a shared work queue including complaints and compliance-related issues arising from issues in the depot and field in line with SLA’s• Managing the queue of client and end-customer queries/responses via CRM• Prioritising and clearing queues having contacted Clients and Customers to establish correct addresses/label/packaging issues so that they can be segregated for return to sender or re-sending to the customer • Conducting thorough depot searches to locate missing parcels ensuring CRM enquiries are fully resolved within SLA and customers/clients updated accordingly• First-line response to customers and internal stakeholders through multi-channel sources• Outbound calling to investigate queries, identify the location of parcels, contact our couriers for updates, and feed back to clients or customers.

• Worked with several brands associated with the UK E-Sports Industry to plan and deliver events for the E-Sports Society and the wider Manchester community• First point of contact for new members for new members entering the dynamic world of E-Sports. Guided and nurtured their interests, fostering a welcoming and inclusive community.• Forged innovative partnerships within the E-Sports industry, expanding MMU Minatours' reach and relevance among a diverse audience.

• Responsible for coordinating and managing customer service operations at Arla Foods UK.• Serve as the primary point of contact for customers, addressing inquiries, concerns, and requests in a timely and professional manner.• Efficiently handle order processing, ensuring accuracy and timely delivery of products to customers.• Collaborate with internal teams, such as sales, logistics, and production, to streamline processes and optimize customer satisfaction.• Monitor key performance indicators (KPIs) related to customer services, such as response times, order fulfillment rates, and customer satisfaction scores.• Proactively identify and resolve customer issues, escalating them to the appropriate departments when necessary.• Provide product information, pricing details, and promotions to customers, assisting them in making informed purchasing decisions.• Maintain accurate customer records, including contact information, order history, and special requirements.• Continuously seek opportunities to enhance the customer service experience and implement improvements to increase efficiency and productivity.• Stay updated on industry trends, market dynamics, and competitor activities to better serve customer needs.

• Providing exceptional customer service and memorable experiences for customers during customer handovers.• Observing deliveries of vehicles ensuring cosmetic conditions are met and reporting any defects.• Supporting the team with ad hoc tasks.• Keeping an inventory of cars & items within the Cazoo Collection Centre.• Advising customers on various products and services available to meet monthly sales targets.