Hanun ㅤ Email and Phone Number

Scope Of Work :• Monthly sales report to cash collection• Reconciliation payment channel transaction (Weekly & Monthly)• Reconciliation and settlement router partner• Payment & administration process for modem (distributor)• Payment & administration process for offline purchase (distributor)• Payment & administration process for MDR (Payment channel)• Refund 7DMBG and payment issue process• Solving payment issue raised from customer via cs and from payment partner• Set SOP for payment complain handling• Maintain FAQ in web and Apps for payment section• Promo payment partner

Scope Of Work:• Ensure operational service meets KPI standards, • Team Management• Performance Monitoring • Customer Issue resolution • Reporting and analyzing data to create comprehensive weekly/monthly reports on traffic, complaints, customer satisfaction, and Voice of Customer. • Maintain an updated database.• Training and Development • Compliance and Policy Adherence• Quality Assurance