Enthusiast to anything related with arts and technology. I am a good learner with passion.
Pt Jabarano Jaya Buana
View- Website:
- jabaranocoffee.com
- Employees:
- 90
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Customer Experience ManagerPt Jabarano Jaya BuanaBandung, Id -
Payment Partnership & Operation SupportTelkomsel Orbit Jun 2023 - PresentIndonesiaScope Of Work :• Monthly sales report to cash collection• Reconciliation payment channel transaction (Weekly & Monthly)• Reconciliation and settlement router partner• Payment & administration process for modem (distributor)• Payment & administration process for offline purchase (distributor)• Payment & administration process for MDR (Payment channel)• Refund 7DMBG and payment issue process• Solving payment issue raised from customer via cs and from payment partner• Set SOP for payment complain handling• Maintain FAQ in web and Apps for payment section• Promo payment partner -
Customer Service Team LeadTelkomsel Orbit Jun 2021 - May 2023Scope Of Work:• Ensure operational service meets KPI standards, • Team Management• Performance Monitoring • Customer Issue resolution • Reporting and analyzing data to create comprehensive weekly/monthly reports on traffic, complaints, customer satisfaction, and Voice of Customer. • Maintain an updated database.• Training and Development • Compliance and Policy Adherence• Quality Assurance -
Team LeaderPt. Infomedia Nusantara Jun 2021 - May 2023 -
Complaints HandlerPt. Infomedia Nusantara Oct 2020 - May 2021 -
Agent Sosial MediaPt. Infomedia Nusantara Apr 2020 - Sep 2020 -
Tax StaffInti Solid Tritama Oct 2018 - Apr 2020
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Cc Ibc PrepaidPt. Infomedia Nusantara May 2018 - Oct 2018Jl.Terusan Buah Batu No 33 -
English TeacherSmk Ti Garuda Nusantara Cimahi Jan 2018 - Apr 2018Cimahi, Indonesia
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InternTelkom Indonesia Jun 2012 - Aug 2012Bandung Area, West Java, Indonesia
Hanun ㅤ Education Details
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Stkip Pasundan CimahiEnglish/Language Arts Teacher Education -
Smkn 11 BandungAccountancy
Frequently Asked Questions about Hanun ㅤ
What company does Hanun ㅤ work for?
Hanun ㅤ works for Pt Jabarano Jaya Buana
What is Hanun ㅤ's role at the current company?
Hanun ㅤ's current role is Customer Experience Manager.
What schools did Hanun ㅤ attend?
Hanun ㅤ attended Stkip Pasundan Cimahi, Smkn 11 Bandung.
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