Justice Wright Email & Phone Number

Portland, Maine, US

Biddeford, ME, US

• Responsibilities:
• Take ownership of Cisco based network including: Firepower Firewalls, Catalyst Switches and Meraki Access points. Improve as much as possible and shore up legacy systems
• Monitor and maintain wireless network spanning two campuses for employees and student body
• Develop IT Documentation and produce IT policy and procedure manualsCompleted Projects:
• Documented full scale of universities network starting from demarcation of the WAN out to our edge switches. Created master document containing switch management IPs for ease of access
• Developed series of documents detailing IPS info and contacts, verified support channels and SLA’s with ISP account manager

Reston, VA, US

• Responsibilities:
• Consultant stationed at the University of New England
• Provide leadership guidance and management of network team
• Oversee day-to-day network operations at a large multi campus universityCompleted Projects:
• Designed and implemented remote access tools for faculty staff and students including VPN solutions, Applications delivered via Remote Desktop, and call routing enabling an easy transition to work from home.
• Oversaw the upgrade of campus wide backbone fiber resulting in better throughput between buildings and datacenter.

Chelsea, MA, US

• As the IT Ops Manager I am responsible for analyzing and directing operational IT related activities and staff of the organization. I work to ensure continuity of computer services for users throughout the organization.
• Provide leadership and guidance to hire, coach, motivate, and lead IT team to their optimum performance levels
• Monitors server and network infrastructure for performance, security, and integrity, minimizing downtime and ensuring production uptime
• Conduct forensic IT investigations as part of incident response team, report findings to Quality Management department
• Conduct annual evaluations/reviews of security software suits, fine tuning rule sets and configurations and saving costs.
• Responsible for after-hours emergency support and disaster recoveryCompleted Projects:

Chelsea, MA, US

• Responsibilities:
• Manage and maintain Active directory network spanning 45 locations and 1500 users
• Create, manage, maintain organizations server infrastructure of 40+ Virtual servers in VMware environment plus 10+ physical servers
• Monitor and configure security infrastructure including Firewalls, IPS, web filter and Sophos intercept
• Responsible for monitoring backup jobs from multiple servers across multiple sites using barracuda and Veeam
• Ensure operational continuity by monitoring and maintaining multiple VPN systems

• Manage a team of 10 executives and 40 DJ’s; provide structure and direction to the station
• Lead weekly meetings; set and meet short term and long term goals
• Collaborate with administrators and other clubs to develop new events and programs

• Maintained radio station network ensuring a reliable connection for our 4,000 weekly listeners
• Oversaw migration to a professional software stack allowing for streamlined training and ease of use
• Preform analysis on different software packages to determine best options for
• Support DJs in the event of technical trouble

Boston, Massachusetts, US

• Installed server monitoring system to gain a better understanding of recurring network issues
• Implemented print monitoring system resulting in a 400% reduction in waste
• Designed and installed in-house audio streaming system which cut down on internet traffic
• Implemented and maintained all Linux servers
• Set up remote access to file servers
• Monitored and repaired network minimizing downtime

Boston, MA, US

• Assist Help Desk customers with troubleshooting of computer related issues
• Maintain accurate records of completed and pending jobs
• Perform hardware and software upgrades
• Provide superior customer service to all Help desk patrons, support personnel, and fellow employees
• Image computers for redistribution
• Demonstrate exceptional social skills in a professional environment

• Support 1000+ User network (98% Apple Products)
• Repair and upgrade both Mac and PC desktops
• Perform hardware and software upgrades
• Build and distribute new and refurbished PC desktops and laptops to users
• Image computers for redistribution
• Troubleshoot and repair smart boards

Provided outstanding customer service at high volume restaurantTrained new employees Fulfilled customers’ orders in a timely and professional manner

• Dismantle and inventory laptop computers
• Tuned-Up, repair, and service PC’s and Macs
• Assist customers purchase new and used computers

Computer Information Systems

High School Diploma, Network+ Certification, A+ Certification, Information Technology

Comptia A+, Information Technology