Justice Wright Email & Phone Number

Portland, Maine, Us

Biddeford, Me, Us

Responsibilities:•Take ownership of Cisco based network including: Firepower Firewalls, Catalyst Switches and Meraki Access points. Improve as much as possible and shore up legacy systems•Monitor and maintain wireless network spanning two campuses for employees and student body•Develop IT Documentation and produce IT policy and procedure manualsCompleted Projects:•Documented full scale of universities network starting from demarcation of the WAN out to our edge switches. Created master document containing switch management IPs for ease of access•Developed series of documents detailing IPS info and contacts, verified support channels and SLA’s with ISP account manager •Redesigned wireless network from the ground up, rolling out a secured, meshed wireless network with built in resilience and enhanced security. Continued to monitor traffic and activity and fine tune wireless APs as needed•Updated firmware on all Meraki Access points. Created automated update schedule, complete with phased rollout and testing pool to ensure updates do not break any functionality•Troubleshoot issues between OKTA, O365 and On-Premise AD, including password syncs, name change issues, and application assignment•Regularly audit compromised accounts, report findings back to leadership advocate for adoption of best practices such as: deleting unused accounts, enforcing password policy, and enforcing MFA•Worked with SolarWinds support to upgrade and clean up our install, rebuilt alters for critical servers and network devices, set up text alerts to reduce the need to go onsite to investigate issues after hours•Assisted with LDAP cutover, point o contact on several systems that did not come up correctly, worked with vendors and end users to restore functionality•Regularly audit of compromised accounts, reported findings back to leadership and security teams, advocate for adoption of best practices such as: decommissioning unused accounts, enforcing password policy, and enforcing MFA

Reston, Va, Us

Responsibilities:•Consultant stationed at the University of New England•Provide leadership guidance and management of network team•Oversee day-to-day network operations at a large multi campus universityCompleted Projects:•Designed and implemented remote access tools for faculty staff and students including VPN solutions, Applications delivered via Remote Desktop, and call routing enabling an easy transition to work from home. •Oversaw the upgrade of campus wide backbone fiber resulting in better throughput between buildings and datacenter. •Reported on Phishing campaigns, instituted remediation process and submitted plan to reduce or eliminate potential phishing in the future. •Kept running inventory of aging network equipment, secured recurring budget to refresh switches, wireless access points and other aging devices yearly. •Upgraded many university systems including: Heath Practice management systems, Student Counseling Schedule systems, Course Evaluation Survey system, Research Collection systems, University Credit Card Processor system, Mailroom System.•Completed major upgrade of universities LDAP environment, which had been running unpatched for over 10 years, enabling the use of more secure cypher suites and allowing for greater redundancy •Engaged with AWS on project to host a faculty’s research project in the cloud. Became the point of contact for all AWS access and support. •Shored up the network against ransomware attacks through patching, auditing firewall configs and external facing servers, and exploring MFA as a requirement•Audited server environment, identified out of date and dormant systems. Upgraded any systems still in use and decommissioned and removed unused legacy systems, reducing clutter in datacenter and power consumption. •Migrated users off legacy Novell file share to modern NFS share – able to decommission an entire rack of equipment and streamline access to critical files

Chelsea, Ma, Us

As the IT Ops Manager I am responsible for analyzing and directing operational IT related activities and staff of the organization. I work to ensure continuity of computer services for users throughout the organization through planning, technical leadership, supervision of staff and project coordination.Responsibilities:•Provide leadership and guidance to hire, coach, motivate, and lead IT team to their optimum performance levels•Monitors server and network infrastructure for performance, security, and integrity, minimizing downtime and ensuring production uptime•Conduct forensic IT investigations as part of incident response team, report findings to Quality Management department•Conduct annual evaluations/reviews of security software suits, fine tuning rule sets and configurations and saving costs. •Responsible for after-hours emergency support and disaster recoveryCompleted Projects:•Oversaw expansion of IT Support Division of IT department to better support day to day break-fix issues, trained and mentored new hires •Automated some functions of helpdesk management system in an effort to speed up the process of getting work orders logged, assigned, and completed•Implemented an IT Project Management procedure, ensuring that measurable objectives are met in a timely fashion.•Developed a COOP protocol to be implemented in the event of network outages – trained IT staff and assigned tasks in order to minimize downtime •Designed a new easy to use mobility system leveraging SSLVPN, encryption and cloud technologies leading to a 50% increase on mobile device usage•Conducted audit of ISP bandwidth, which uncovered the need to upgrade a high traffic clinic’s internet bandwidth allowing that program to expand and serve more clients more effectively •Established TLS secure communication channel between NSMHA and another community health care partner allowing for easier collaboration and ensuring client privacy

Chelsea, Ma, Us

Responsibilities:• Manage and maintain Active directory network spanning 45 locations and 1500 users• Create, manage, maintain organizations server infrastructure of 40+ Virtual servers in VMware environment plus 10+ physical servers• Monitor and configure security infrastructure including Firewalls, IPS, web filter and Sophos intercept• Responsible for monitoring backup jobs from multiple servers across multiple sites using barracuda and Veeam• Ensure operational continuity by monitoring and maintaining multiple VPN systems• Standardized Rollout process for new and repaired desktop and laptop computers as well as mobile devices (android, iOS, Windows)• Serve as top level technical support – field calls from helpdesk• Responsible for new employee onboardingCompleted Projects:• Designed, and rolled out an overhauled SharePoint site consolidating document libraries, conference room bookings, and IT work Order Entry collaborated with applications department.• Devolved standard desktop image template ensuring universal user experience and 100% deployment essential software• Deployed Symantec ghost cutting computer rollout time from days to hours• Restructured Active directory to match organization’s geographic layout allowing for efficient management of group policy and WSUS and AD integrated services.• Migrated on site anti-virus to cloud hosted Sophos Intercept, freeing up onsite resources while retaining centralized endpoint protection• Collaborated with applications team to upgrade work order system, implement full scale Kronos time management system• Lead an effort to overhaul mobility program with focus on security, manageability and ease of use• Migrated from on premise Exchange to Office365 increasing reliability, and better allowing for collaboration• Installed a Print server to reduce confusion while troubleshooting, ease printer deployment, and enabling reporting of resource usage

• Manage a team of 10 executives and 40 DJ’s; provide structure and direction to the station• Lead weekly meetings; set and meet short term and long term goals• Collaborate with administrators and other clubs to develop new events and programs

• Maintained radio station network ensuring a reliable connection for our 4,000 weekly listeners• Oversaw migration to a professional software stack allowing for streamlined training and ease of use• Preform analysis on different software packages to determine best options for • Support DJs in the event of technical trouble

Boston, Massachusetts, Us

• Installed server monitoring system to gain a better understanding of recurring network issues• Implemented print monitoring system resulting in a 400% reduction in waste• Designed and installed in-house audio streaming system which cut down on internet traffic• Implemented and maintained all Linux servers• Set up remote access to file servers • Monitored and repaired network minimizing downtime• Maintained records of completed and pending jobs • Performed hardware and software upgrades • Built PC’s for distribution

Boston, Ma, Us

• Assist Help Desk customers with troubleshooting of computer related issues• Maintain accurate records of completed and pending jobs • Perform hardware and software upgrades • Provide superior customer service to all Help desk patrons, support personnel, and fellow employees• Image computers for redistribution• Demonstrate exceptional social skills in a professional environment

• Support 1000+ User network (98% Apple Products)• Repair and upgrade both Mac and PC desktops • Perform hardware and software upgrades • Build and distribute new and refurbished PC desktops and laptops to users • Image computers for redistribution• Troubleshoot and repair smart boards• Present technical concepts to non-technical users

Provided outstanding customer service at high volume restaurantTrained new employees Fulfilled customers’ orders in a timely and professional manner

• Dismantle and inventory laptop computers• Tuned-Up, repair, and service PC’s and Macs• Assist customers purchase new and used computers

Computer Information Systems

High School Diploma, Network+ Certification, A+ Certification, Information Technology

Comptia A+, Information Technology