🚀 Excited to be working with a phenomenal team on a cutting-edge training program for some of the world’s top engineers! 🌟We’re focused on equipping exceptional talent with the latest advancements and innovative strategies to drive engineering excellence and transformative solutions.Every day, I’m inspired by the remarkable potential of this elite group. Stay tuned for updates on how we’re shaping the future of engineering!#EngineeringExcellence #Innovation #Training #TechLeadership

- Member of Business Development team, providing technical writing support for government, commercial, and healthcare proposal responses. Created, edited, and reviewed all aspects of processes including developing updated style guide.- Heavily involved with various content/documentation management system to include Loopio, SharePoint, and DITA.⏵ Awarded biggest contract in Iron Bow’s history.

Lead Tech Writer on a long-standing government contract, supporting multiple base lines, all aspects of the Operation and Maintenance phase of the contract, using FrameMaker, Visio, Acrobat, Madcap and others.Create and update software and hardware user guides, including troubleshooting flowcharts, block diagrams, figures, and illustrations.Contribute to engineering peer reviews, providing “Document as Code” methodologies.Lead Trainer responsible for development and delivery of various training packages. With in-house and on-site training offered to all levels of personnel.Responsible for the creation, reviews, and delivery of over 10,000 pages of manuals, bulletins, test procedures and Technical Memos per year, utilizing Frame Maker, Acrobat, Microsoft and similar. Developed numerous SharePoint sites to streamline the Document Review and Approval process, saving countless hours required to release documents to the customer.

Function as a system engineer on a 24 hour a day helpdesk, providing support for the FAA’s weather and flight planning systems in an Agile environment. Team Lead for the FINWSS (First-in Weather-to-the-Warfighter) project, which provided troops overseas critical mobile real time weather data. Responsible for providing security recommendation for SUN, HP, CISCO, and Windows systems to the Govt. Comm. Systems Division.Worked closely with software engineers to provide time sensitive patches and software upgrades. Provide system and network administrator services on Solaris, Hewlett Packard, Linux, Windows NT, 2000 and XP networks utilizing Cisco, Bay Networks and Foundry hardware.Managed a $300,000 helpdesk relocation project for a 24 hour a day, 20-person helpdesk which resulted in no adverse impact to our customers.Supply hardware, OS, and application support for various platforms including Sun Servers and workstations, HP L series servers, Dell Desktops, Laptops, Cisco Routers and Remote Access Servers. RF and Satellite receivers.Maintain the helpdesk network which provides support options ranging from TCP/IP, Analog modem, ISDN, and Satellite connections.Assist in maintaining a real-time monitor system built on HP’s OpenView application, monitoring the FAA’s OASIS sites (Operational and Supportability Implementation System).