Justice Jacobs, M.Ed. Email & Phone Number

Lansing, MI, US

Denver, Colorado, United States

• Nurture and grow a dedicated book of business by delivering data and optimization recommendations
• Communicate the value of Ibotta and impact of the mission with clients
• Lead with empathy and pivot communication strategies to support clients
• Create and deliver robust program recaps to clients, including individual contributors and executives
• Develop a playbook with detailed processes
• Collaborate cross-functionally on projects to solve complex business needs

Denver, Colorado, United States

• Account Manager
• Independently managed the company’s portfolio of 200+ brands
• Increased the company’s upsell average by 50%
• Led customers through demos and full product lifecycle, including onboarding, launch, and post go-live campaigns, serving as their main point of contact
• Built strong customer relationships with various stakeholders including Sales, Marketing, and C-suite teams
• Served as brands’ strategic partner, collaborating to grow their business and brand awareness

Denver, Colorado, United States

• Provided academic and holistic coaching to an assigned caseload of students in online education programs
• Exceeded metric-based performance goals by retaining students at an above department average
• Planned, documented, and completed campaigns for client outreach and engagement
• Assessed qualitative and quantitative data to measure client satisfaction
• Prioritized all inbound and outbound outreach including phone, text, and email

Denver, CO

• Independently managed a caseload of 400+ undergraduate Business School students
• Designed and implemented 10+ online engagement campaigns
• Co-chaired the cross-functional Business School Future Forward Initiative: Retention subcommittee charged with increasing student retention by tracking retention data and researching SOPs
• Mapped out 4-year personalized graduation plans with high attention to detail

• Advised and mentored student-athletes on the Track & Field, Cross Country, Volleyball, and Swim and Dive teams
• Led the Tutoring program by recruiting, hiring, training, supervising, and evaluating all tutors
• Managed the Tutoring program budget and pay rolls for all tutors and undergraduate student staff
• Led the Faculty-Mentorship Program by pairing junior and senior student-athletes with a faculty mentor
• Managed evaluations for all faculty and student-athletes in the Faculty-Mentorship Program
• Co-led the cross-functional Life Skills program by collaborating with numerous Student Services’ departments

• Co-designed and implemented a record-setting event and new Grand Valley Homecoming tradition which hosted more than 500 undergraduate students, graduate students, and University staff
• Brought together leaders from different levels and functions, including the Office of Student Life, Athletics Department, and Dean of Students, to collaborate for the 2018 Homecoming Pep Rally
• Evaluated qualitative and quantitative assessment data from year’s past to inform necessary modifications
• Co-managed the Office of Student Life’s 2018 Homecoming Pep Rally budget
• Co-mentored 2 undergraduate Student Coordinators through the event planning, implementing, and assessment processes of Homecoming Week festivities

• Served as a consultant for the Laker Family Network, a Parent and Family Programs collaborative initiative out of the Office of Student Life and the Dean of Students
• Conducted research on peer and aspirational institution’s best practices
• Outlined recommendations to inform best practices and mitigate risk
• Analyzed and provided feedback on Laker Family Network publications and social media presence

Charlotte, North Carolina Area

• Facilitated the day-to-day operations of SOAR (Student Orientation, Advising, and Registration) for more than 3,500 incoming parents and family members over 12 two-day first-year sessions and 7 one-day transfer sessions
• Organized each SOAR session’s Orientation Counselor job assignment schedules and small group assignments
• Directly supervised a leadership small group of 7 Orientation Counselors
• Directly supervised a rotating group of 5 Family Orientation Counselors
• Co-supervised the Orientation Counselor team of 35 undergraduate students
• Served as the Event Manager for each Family Reception overseeing all event logistics including set-up, check-in reports, and inventory and delivery of alcoholic beverages

Master Of Education (M.Ed.), College Student Affairs Leadership

Bachelor Of Arts (B.A.), Communication Studies, Hospitality And Tourism Management

Associate'S Degree