Residential Construction Business Owner
CurrentClient acquisition, retainment, and relations: Routinely attended events, connected with stakeholders, and produced client calls of all types (cold, warm, and hot)Scheduled client meetings across multiple parties, maintained CRM files for all clients, worked through project priorities and the scope of work to maximize client satisfaction/bid success ratesHandled all disputes, and conflicts by deescalating situations while delivering solutions in real time Project estimates, design, logistics, and management: Estimated all work with ranges in scope of four to six figure project totals detailing materials, scope of work, and design budget allocations with exceptional accuracyWorked with both in-house and third party vendors to deliver comprehensive designs for spacesHandled all permitting processes with responsible parties to ensure all codes at the local and state levels were observed/accounted for Routinely maintained quality control standards, inspected work, and conducted extensive walk-throughs with clients Marketing:Developed assets (photo, video, digital, print, blog, etc.) for distribution and viewing for prospective clients, local businesses, current and former clients, and web designConsistently maintained digital forums (web, social medias, Google, etc.) to accurately display current content and client reviewsBusiness and B2B development/relations:Worked with local vendors and third party trades routinely to implement the most streamlined procedures available for every project Developed relationships with stakeholders to efficiently bid outside sourced work, design and source specific materials, and effectively project specific solutions Company accountability and growth: Forecasted growth and analyzed local markets to assess pain spots, weaknesses, and areas of growth Worked within the community to gain client feedback and source testimonials in order to improve user experience and interface with all portions of ABI
