Justin John Email & Phone Number

Toronto, Ontario, Canada

North York, Ontario, Canada

• Configured and optimized network equipment, enhancing network stability and performance by 20%.• Offered comprehensive end-user technical support, resulting in a 15% decrease in software-related issues and improved productivity.• Facilitated seamless integration of new employees by granting access to essential applications and email accounts within 24 hours of request, enhancing productivity from day one.• Ensured timely access to critical resources for new hires, contributing to a 15% increase in employee satisfaction with the onboarding process.

Toronto, Ontario, Canada

• Streamlined resolution of 25 technical hardware and software issues daily, ensuring downtime and maximizing end user productivity.• Exceeded service level agreement (SLA) by resolving 95% of service desk tickets promptly, minimizing downtime and enhancing end user productivity.• Achieved an outstanding 85% first call resolution rate, slashing average handling time by 20% and amplifying overall service desk efficiency.• Garnered a remarkable 98% customer satisfaction rating through prompt and effective technical support, bolstering the company's reputation.• Slashed average resolution time for service desk tickets by an impressive 30%, resulting in heightened employee efficiency and significant cost savings.• Technical support provided for: Windows, MacOS, iOS, Active Directory, Microsoft Office and Office 365, VPN, ServiceNow, Internet browsers, AVAYA, Citrix.

North York, Ontario, Canada

• Attained a 95% customer satisfaction rating by promptly addressing maintenance calls and resolving troubleshooting requests within designated timeframe.• Demonstrated expert troubleshooting skills, resolving satellite and cable connectivity issues for home phones, internet, modems, routers, splitters, and televisions, reducing customer complaints by 20%.• Exhibited proficiency in setting up devices post-installation, resulting in a 25% decrease in initial technical difficulties reported by customers.• Provided timely updates to customers on technical support requests, ensuring transparency and fostering peace of mind throughout the troubleshooting process.

Mississauga, Ontario, Canada

• Performed specialized Certified data Destruction and related paperwork • Assisted with evaluating, assessing functionality of equipment or components using provided equipment/company web-based software, troubleshoot and repair when economically justified. • Assisted with completing AMS activities, performing imaging when required and defined the disposition type.• Identified material in accordance with company policy and procedures • Assisted with evaluating applicable IMS and customer documents are completed as required. • Evaluated electronic components using provided software and assessed functionality of electronic components• Assisted with manually, disassemble or refurbish if required in accordance with company policy and procedures. • Received incoming material shipments in accordance with company procedures including primary incoming shipment inspection, documentation, and material control