Ilyas Muhammad Email & Phone Number

Habshan, Abu Dhabi, United Arab Emirates

Key Responsibilities: • Strategically synchronized IT policies and systems to align with senior management strategies.• Ensured task compliance with rigorous standards.• Provided expert guidance and supervision to team members.• Initiated risk control strategies through thorough assessments.• Administered identity management and security protocols.• Coached team for exceptional results and continuous learning.• Conducted regular IT audits and provided innovative solutions.• Researched and implemented new methods for departmental functions.• Analyzed and resolved Service and Change Requests within SLAs.• Monitored site security and data protection measures.• Supervised IT device repair, maintenance, and security.• Delivered comprehensive reports to senior management.• Organized seminars and training sessions to enhance team

Habshan, Abu Dhabi Emirate, United Arab Emirates

Key Responsibilities: • Strategically synchronized IT policies and systems to align with senior management strategies.• Ensured task compliance with rigorous standards.• Provided expert guidance and supervision to team members.• Initiated risk control strategies through thorough assessments.• Administered identity management and security protocols.• Coached team for exceptional results and continuous learning.• Conducted regular IT audits and provided innovative solutions.• Researched and implemented new methods for departmental functions.• Analyzed and resolved Service and Change Requests within SLAs.• Monitored site security and data protection measures.• Supervised IT device repair, maintenance, and security.• Delivered comprehensive reports to senior management.• Organized seminars and training sessions to enhance team

Buhasa, Western Region, Abu Dhabi

Responsibilities1. Participate in developing plans to upgrade operating systems and associated Office Automation software.2. Participate in developing Desktop Support End-user hardware acquisition plans.3. Administer the identity management for services like email, users and group domains and email accounts, share permissions, print server, active directory, and security to ensure that information and facilities can be accessed only by approved personnel.4. Analyze/ resolve Service and Change Requests and handing them with the SLA.5. Ensure the upgrade of Client Operating Systems and Desktop Applications when needed.6. Collect and review the input of Site departments regarding their IT requirements for budget preparation.7. Monitor the site Security through Antivirus and NAC consoles and take necessary actions regarding infected or blocked machines.8. Support the installation and rollout of new Technologies and applications.9. Ensure minimum downtime of IT Desktop hardware failures which have been escalated to external IT Vendors / Contractors through effective follow-up.

Dubai, United Arab Emirates

Professional Achievements:• Skillfully managed daily team operations, driving goal attainment and fostering a motivated work environment.• Led team members to achieve organizational targets through effective motivation and guidance.• Successfully implemented strategic timelines, ensuring timely accomplishment of critical objectives.• Delegated tasks judiciously to optimize team productivity and collaboration.• Enhanced team members' potential through targeted training, boosting confidence and expertise.• Empowered team with refined skills, elevating product knowledge and communication proficiency.• Conducted impactful quarterly performance reviews, promoting continuous growth and excellence.• Contributed significantly to company growth by cultivating a high-performing team.Key Responsibilities:• Efficiently oversaw day-to-day team activities, ensuring seamless coordination and optimal task execution.• Motivated and guided team members towards the achievement of organizational objectives.• Developed and executed strategic timelines for target realization.• Delegated tasks to maximize overall team performance.• Conducted comprehensive training sessions to enhance team members' skills.• Empowered team with improved confidence, product knowledge, and communication skills.• Conducted rigorous quarterly performance reviews to drive ongoing improvement.• Played a pivotal role in fostering company growth through a high-achieving team.• Cultivated a positive work environment that encouraged inspiration and collaboration.

Dubai, United Arab Emirates

Responsibilities1. Fix all types of PC’s and Laptops both Hardware/Software problems and inform customer regarding thestatus of the unit.2. Able to fix MacBook’s, I Mac’s for Software/Hardware issues3. Prepare KPI reports every morning.4. Generate reports from ERP.5. Keeping record of inventory.6. Keeping record of store inventory.

Fujairah Emirate, United Arab Emirates

Professional Achievements:• Effectively managed and maintained a range of company technological equipment, optimizing their operational efficiency.• Facilitated seamless interconnection of company devices with critical servers and systems for smooth workflow.• Led software and hardware installation, upgrades, and management for enhanced device performance.• Meticulously managed software licensing and maintained accurate electronic asset inventory.Key Responsibilities:• Oversaw and maintained company devices, ensuring their optimal functionality.• Established cohesive connectivity between devices and essential servers for streamlined operations.• Managed software and hardware installation and upgrades for enhanced device capabilities.• Monitored software licensing compliance and kept an accurate asset inventory.• Conducted staff training on hardware, software, and cloud services usage.• Executed data backups and restorations to safeguard critical

Fujairah, United Arab Emirates

ResponsibilitiesMy job is to Repair Mobile Phones Software. (Flashing Mobile Phones, Recovering data from memory cards,Updating mobile phones software, etc.)

Master Of Science - Ms, Information Systems Strategy And Governance, A

Bachelor Of Arts - Ba, Business Administration And Management, General, A

Bachelor’S Degree, Bachelor Of Computer Science And Engineering

Higher Secondary Education, Computer Science, 12