Curate content and manage the day-to-day functions of 6 social media accounts related to student services, student events, wellness, and food services.Create, edit, and distribute direct emails, press releases, and other forms of communications to stakeholders.Develop and implement strategic marketing campaigns for events, services, and brand awareness.Create strategic partnerships for sponsorship opportunities with community stakeholders.

Oversee the implementation and delivery of student services at 7 campuses.Assist students in navigating college processes and rectifying concerns regarding tuition billing, financial aid, and other academic needs.Manage the front desk and affiliated duties such as office stock, email/telephone correspondence, and appointment booking.Research, create, and present proposals for new services based on changing demographics and needs of students.

Oversee the implementation and delivery of student services at Satellite campuses Organize and run events for students at satellite campuses for groups of 10 – 500 students

Assist approximately 25 students per day in filing claims and other confidential requests for their health and dental insurance regarding their coverage, processing and appeals of their claimsUtilize Sage CRM for accurate and consistent case management servicesMaintain the cleanliness and presentation of the member service area and marketing information

Organize and implement the election for the Board of Directors and Executive roles of the organization.Recruit and interview candidates while verifying credentials to ensure candidates are suitable for the positions.Ensure the election is impartial and voting is available to all eligible members.

Created and implemented the strategic direction with the Board of Directors through community and member consultationActed as a resource for students with concerns and guided them through college processes and procedures (Academic Appeals, Code of Conduct Appeals, etc)Implemented a new community hotline for students to receive housing support services for free through collaboration with the City of KitchenerOrganized and administrated monthly meetings including creation… Show more Created and implemented the strategic direction with the Board of Directors through community and member consultationActed as a resource for students with concerns and guided them through college processes and procedures (Academic Appeals, Code of Conduct Appeals, etc)Implemented a new community hotline for students to receive housing support services for free through collaboration with the City of KitchenerOrganized and administrated monthly meetings including creation of agendas, minutes, the organizing of meeting space, AV, and refreshmentsChaired the review committee for the organizations policies and bylaws and participated as a member of the financial committee. Show less

Provided a variety of services to the student body of Conestoga College in order to achieve the highest student satisfaction and an elite student experience.Conducted research and feedback through focus groups, surveys, and informal discussions.Created an evidence based strategic plan with 7 other Directors.Implemented the company’s first environmental committee.

Created a welcoming first impression for guests through friendly, accurate, and efficient service.Maintained a clean and safe environment for guests and co-workers by following routine checklists and Health and Safety policies and procedures.Provided check out services including baggage service and billing through OPERA Property Management software.

Provided exceptional customer service and recommendations to fulfill customers wardrobe needs.Processed payments and returns for customers through a POS system.Maintained inventory levels and display case cleanliness.

Maintained safe daily operations of scheduled airline service under the Air Canada Banner while ensuring operations remain on schedule.Maintained open and team oriented communications with the Captain.Provided a high level of customer service and ensure passenger satisfaction.

Coordinated customer appointments and service records using ADP.Provided guest shuttle service as needed.Stocked and maintained the part warehouse.

Safely refueled aircraft and billed appropriately using TotalFBO.Ensured aircraft rentals are clean and prepared for flight lessons and rentals.Provided information and assistance to all airport guests as their first point of contact.

Provided crew training for customer service, health and safety, and standard operating procedures.Created a positive and welcoming environment for new employees.Maintained operational goals while training new employees.

Created a unforgettable experience for each guest by going above and beyond expectations.Maintained a minimum operational level while working with a team to safely operate a variety of rides.