Justin Jacobs Email & Phone Number

Eagle Mountain, UT, US

Salt Lake City, Utah, United States

• Guide a newly formed product and project management team responsible for overseeing 40+ web and mobile applications utilized by 170 member hospitals.
• Handle incident management responsibilities for over 60 services and applications; utilize predictive analytics and real-time monitoring tools to transition from a reactive to proactive incident resolution mindset.
• Champion open communication and trust to foster a collaborative and innovative team environment; inspire team members to innovate and contribute their best work, resulting in improved software reliability, greater.
• Establish and implement streamlined product policies and procedures to reduce time to production by 30% and the number ofbugs and production incidents by 20% year-over-year.
• Engage directly with internal and externalstakeholders, utilizing direct user feedback to refine product vision and roadmaps to drive a 37% increase in user satisfaction and expand the user base across multiple.

Utah, United States

Responsible for people first, then products. Leading a transition in automated testing frameworks to increase reliability and confidence throughout the organization in testing quality. Lead a growing and diverse team of 10 people who are in-office, remote, and offshore. Leading the QA and DevOps departments in all aspects of software quality, reliability.

Salt Lake City, Utah, United States

• Built and optimized web and mobile applications using Node.js, JavaScript, TypeScript, and SQL, significantly improving application reliability, performance, and scalability.
• Directed three Agile development teams 7 or more members with a focus on driving collaboration, efficiency, achieving high performance, and improving delivery timelines.
• Dismantled silos between Agile teams to help foster trust, collaboration, and a DevOps-centric culture.
• Played a pivotal role in streamlining development processes and driving continuous improvement to consistently deliver high-quality work ahead of schedule; outperformed project deadlines by up to three months.
• Designed and implemented a company-wide automated testing framework using WebdriverIO to enhance testing accuracy, coverage, and efficiency.
• Oversaw end-to-end bug tracking and resolution processes to minimize system downtime and improve overall platform stability.

Utah, United States

Created customized fundraising websites and mobile giving campaign tools for stakeholders. Applied custom design requests using HTML/CSS to fundraising websites utilized by major U.S. universities. Lead training seminars for utilizing and implementing customized fundraising software.

Utah, United States

• Analyzed and translated high-priority Spanish communications for the Air Force's distributed common ground system to deliver actionable intelligence that supported national security operations and mission success.
• Developed and conducted customized language training programs focused on geographical dialects, resulting in enhanced unit proficiency and operational efficiency.
• Partnered with cross-functional teams to interpret and convert complex linguistic data into clear, actionable intelligence, contributing to mission planning and execution at the national level.
• Developed and maintained accurate records of language analysis and translation efforts to support future missions and enhance the effectiveness of intelligence operations.

Utah, United States

• Loan Officer (Auto, Personal, Lines of Credit)4 Years
• Specialized in loan products including auto, personal, and lines of credit, providing comprehensive risk assessments based on credit history, debt-to-income ratio, and employment history to determine client eligibility.
• Consistently ranked in the top 10% for loan processing and customer satisfaction, utilizing proprietary financial software to streamline the loan management process.
• Built strong relationships with clients by providing personalized financial guidance and support throughout the loan application process.
• Conducted detailed credit analysis and worked collaboratively with clients to identify and overcome potential obstacles to loan approval.Lead Teller / Backup Lead Teller3 Years
• Managed the teller line, providing leadership and training to new tellers, scheduling staff, and ensuring smooth daily operations.

Bachelor'S Degree, Information Technology Security

Associate Of Arts - Aa, Spanish