Justin Jacobs Email and Phone Number
I lead a team managing 40+ web and mobile applications for 170 hospitals, reducing production time by 30% and slashing bugs and incidents by 20% YoY...I'm onto something bigger than product management.It isn't just about building products; it's about creating solutions that drive measurable impact. Solutions that exceed user expectations.I’ve honed my expertise in product management, quality assurance, and technical innovation to help organizations build products that resonate with their customers.The problem I solve: Companies struggle to innovate and stay ahead while managing product quality and customer satisfaction. My approach centers on aligning strategies with customer needs, ensuring seamless software, and driving growth through data-backed decisions.Some milestones I’ve achieved:• Boosted user satisfaction by 37% through direct engagement, role clarity, and fundraising initiatives.• Led the implementation of the Re/Max Miracle System, empowering agents to organize events, send thank-you messages, and strengthen partner relationships.• Developed EZPMR, a program management reporting system for hospitals, streamlining donation reporting.• Built and optimized applications using Node.js, JavaScript, and SQL to enhance performance and scalability.• Created InFlight, a custom mobile app for tracking corporate partner activities, driving engagement.• Spearheaded AI-powered solutions using ChatGPT, JavaScript/TypeScript, and C#, reducing time-to-market by 15%.• Transitioned IT operations to proactive incident management, reducing downtime and improving stability.My guiding principle: Put customers at the heart of every decision. I focus on cutting-edge strategies that address immediate problems and future-proof products in an evolving market.How I can help you:• Build customer-centric products focused on feedback, analytics, and market needs.• Elevate operational efficiency through streamlined processes, improved software quality, and minimized incidents.• Drive product-led growth with 10+ years of experience in leading high-performing teams and cross-functional collaboration.Why I do this: I’m passionate about turning challenges into growth opportunities, transforming ideas into successful products, and driving real-world impact.Let's connect. If you're looking to push the boundaries of product management and create high-impact solutions, let’s talk. Reach me via LinkedIn messaging or at jacobs.jus@gmail.com.Together, we can create products that don’t just meet market standards—they set new ones.
Children'S Miracle Network Hospitals
View- Website:
- cmnhospitals.org
- Employees:
- 436
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Director, It Tech Program And Project And Product Management And Software TestingChildren'S Miracle Network HospitalsEagle Mountain, Ut, Us
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Director Of Product/Project Management And Quality Assurance,Children'S Miracle Network Hospitals Aug 2020 - PresentSalt Lake City, Utah, United States• Guide a newly formed product and project management team responsible for overseeing 40+ web and mobile applications utilized by 170 member hospitals.• Handle incident management responsibilities for over 60 services and applications; utilize predictive analytics and real-time monitoring tools to transition from a reactive to proactive incident resolution mindset, resulting in reduced downtime as well as improved system stability and stakeholder satisfaction.• Champion open communication and trust to foster a collaborative and innovative team environment; inspire team members to innovate and contribute their best work, resulting in improved software reliability, greater efficiency, and elevated team morale, all while consistently delivering high-quality results.• Establish and implement streamlined product policies and procedures to reduce time to production by 30% and the number ofbugs and production incidents by 20% year-over-year.• Engage directly with internal and externalstakeholders, utilizing direct user feedback to refine product vision and roadmaps to drive a 37% increase in user satisfaction and expand the user base across multiple applications.
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Director Of Quality Assurance & Development OperationsChildren'S Miracle Network Hospitals Aug 2020 - Feb 2023Utah, United StatesResponsible for people first, then products. Leading a transition in automated testing frameworks to increase reliability and confidence throughout the organization in testing quality. Lead a growing and diverse team of 10 people who are in-office, remote, and offshore. Leading the QA and DevOps departments in all aspects of software quality, reliability in production, and deployment for the organization. Responsible for both short and long-term strategy, budget, and culture of the department. Take the company vision and strategy and apply it directly to the QA and DevOps department to align testing and deployment goals with the organization as a whole to push the mission forward. Understand the social landscape of personal/sensitive Information and align internal testing and security procedures to match customer and donor expectations.
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Node.Js Developer/Scrum Master/Qa Automation EngineerChildren'S Miracle Network Hospitals Dec 2016 - Aug 2020Salt Lake City, Utah, United States• Built and optimized web and mobile applications using Node.js, JavaScript, TypeScript, and SQL, significantly improving application reliability, performance, and scalability.• Directed three Agile development teams 7 or more members with a focus on driving collaboration, efficiency, achieving high performance, and improving delivery timelines.• Dismantled silos between Agile teams to help foster trust, collaboration, and a DevOps-centric culture. • Played a pivotal role in streamlining development processes and driving continuous improvement to consistently deliver high-quality work ahead of schedule; outperformed project deadlines by up to three months.• Designed and implemented a company-wide automated testing framework using WebdriverIO to enhance testing accuracy, coverage, and efficiency.• Oversaw end-to-end bug tracking and resolution processes to minimize system downtime and improve overall platform stability. • Authored detailed project documentation to maintain consistency and promote continuous learning.
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Application Support Specialist/It SupportChildren'S Miracle Network Hospitals Jul 2015 - Dec 2016Utah, United StatesCreated customized fundraising websites and mobile giving campaign tools for stakeholders. Applied custom design requests using HTML/CSS to fundraising websites utilized by major U.S. universities. Lead training seminars for utilizing and implementing customized fundraising software.
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Cryptologic LinguistUnited States Air Force Sep 2010 - Aug 2016Utah, United States• Analyzed and translated high-priority Spanish communications for the Air Force's distributed common ground system to deliver actionable intelligence that supported national security operations and mission success.• Developed and conducted customized language training programs focused on geographical dialects, resulting in enhanced unit proficiency and operational efficiency. • Partnered with cross-functional teams to interpret and convert complex linguistic data into clear, actionable intelligence, contributing to mission planning and execution at the national level.• Developed and maintained accurate records of language analysis and translation efforts to support future missions and enhance the effectiveness of intelligence operations. -
Loan Officer / Lead Teller / Backup Lead Teller / TellerAmerica First Credit Union Jun 2004 - Aug 2012Utah, United StatesLoan Officer (Auto, Personal, Lines of Credit)4 Years• Specialized in loan products including auto, personal, and lines of credit, providing comprehensive risk assessments based on credit history, debt-to-income ratio, and employment history to determine client eligibility.• Consistently ranked in the top 10% for loan processing and customer satisfaction, utilizing proprietary financial software to streamline the loan management process.• Built strong relationships with clients by providing personalized financial guidance and support throughout the loan application process.• Conducted detailed credit analysis and worked collaboratively with clients to identify and overcome potential obstacles to loan approval.Lead Teller / Backup Lead Teller3 Years• Managed the teller line, providing leadership and training to new tellers, scheduling staff, and ensuring smooth daily operations.• Conducted daily auditing of cash drawers, balanced the branch's cash supply, and handled complex transactions, ensuring accuracy and compliance with bank policies.• Recognized for effective leadership; praised for being fair, respectful, and supportive, setting a positive example for team members.• Successfully detected and reported fraudulent transactions on numerous occasions, collaborating with law enforcement to ensure a secure banking environment.• Resolved customer issues promptly, resulting in high customer satisfaction scores and fostering a reputation for trustworthiness and professionalism.Teller1 Year• Processed a high volume of member transactions with precision and attention to detail, ensuring the accurate balancing of cash drawers.• Delivered exceptional customer service, consistently achieving high customer satisfaction scores and receiving a bonus for outstanding performance.• Contributed to the branch's operational efficiency by assisting with various tasks as needed, demonstrating a proactive and flexible approach to team support.
Justin Jacobs Education Details
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Information Technology Security
Frequently Asked Questions about Justin Jacobs
What company does Justin Jacobs work for?
Justin Jacobs works for Children's Miracle Network Hospitals
What is Justin Jacobs's role at the current company?
Justin Jacobs's current role is Director, IT Tech Program and Project and Product Management and Software Testing.
What schools did Justin Jacobs attend?
Justin Jacobs attended Western Governors University, Defense Language Institute Foreign Language Center.
Who are Justin Jacobs's colleagues?
Justin Jacobs's colleagues are Cynthia Nay, Joan Beck, Chelsey Crowne, Bobby Cox, Katie Vossman, Tcu Dance Marathon, Stephanie Howard.
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Justin Jacobs
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Justin Jacobs
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