Justin Bonham Email and Phone Number

Manage and maintain various IT functions for KUSI News, maintain current hardware and servers to ensure effectiveness of the devices. Troubleshoot and resolve day to day issues for end users and their systems. Update systems to ensure they are less vulnerable to current CVE issues.

Manage and maintain various IT functions for KUSI News, including Information Security, Infrastructure Management, Firewall Management, Network Management, and VOIP Management. Lead and contribute to IT security projects aimed at addressing system weaknesses and ensuring compliance. Develop and implement security measures to protect KUSI News' digital assets and information systems. Perform security audits to identify vulnerabilities and address potential threats.● Information Security: ● Replaced old switching hardware and hardened the hardware for enhanced security. ● Implemented an EDR Anti-Malware solution, policy management, patch management, and cyber security training for all staff to ensure endpoint integrity within the business.● Integrated a new EDR (Endpoint Detection and Response) scanner designed to monitor and analyze endpoint activities in real-time, resulting in a 62% reduction in threat risk.● Infrastructure Management: ● Execute system hardening processes for desktops to ensure adherence to infrastructure policies. ● Upgraded outdated systems with new in the news workstation area within 10 days. ● Troubleshoot, optimize, maintain, and rebuild active Windows 10 systems within the building.● Upgraded primary and secondary domain controllers from Microsoft Server 2012 R2 to Server 2019. ● Firewall Management:● Implemented a redundant firewall infrastructure and maintained patching on both devices to ensure integrity and cohesion. ● Implemented policy and data hardening Protocols ensure safety to user devices and all systems.● Used log verification to look for any attempted threats and active issues.● Network Management: ● Maintain existing HPe Proliant switch infrastructure and monitor network performance. ● Configure Layer 2/Layer 3 switching and routing protocols.● Created VLANs and VLAN rules based on the appropriate subnets.● Configure Trunk ports, Access Ports, VOIP ports, and 802.1Q to pass traffic appropriately.

Implemented, configured, and maintained XiltriX OpenSUSE servers. Owned accountability for network configuration, routing rules, and firewall rules needed to allow the XiltriX software to function properly. ● Configured and implemented pFSense OpenVPN certificates for software access and connectivity to a remote gateway device known as Teltonikas to connect to AWS servers.● Designed and deployed Remote Access Virtual Machine Instances to facilitate software accessibility for customers. ● Served as an on-call technician and escalation specialist for after hour alerts to set up and use the XiltriX software.

Managed product support for Mitchell International's desktop and cloud-oriented product lines for Vehicle Repair Facilities.● Spearheaded the development and implementation of Domain Network training for the Technical Support Team. ● Troubleshoot environmental and system policies and anti-virus system fixes of to reduce corruption of RAIMA databases. ● Ranked among the Top 5 support representatives for efficient case management and issue resolution.

Assumed responsibility for troubleshooting register and networking issues in the absence of the main IT technician.● Provided desktop support for Windows 7 and 10 systems running the registers. ● Configured static IP addresses for systems to ensure proper routing to the main switch.● Troubleshooted networking devices such as printers and addressed file-sharing issues for the main backup server.

Provided expert assistance to customers and guided them to find suitable products. ● Designed sales signs and faceplates for bicycles across all stores. ● Ranked among the Top 10 highest sales associates company-wide each year ($1M in total sales by the end of 2014).

I was a Sales Associate and a customer service representative for the company. I was tasked to sell low to high level bikes and was proficient at it. Even with small amounts of hours I was a high dollar sales associate every month.