Justin Bostock Email & Phone Number

Tallahassee, Florida, United States

As Event Manager at the Donald L Tucker Civic Center, I oversee the planning, coordination, and execution of a diverse range of events, including large-scale concerts, trade shows, corporate functions, private events, and athletic events for the university men's basketball team. My role spans from initial client consultations to post-event evaluation, ensuring the highest level of service and operational success. Key responsibilities and achievements include:Venue Operations Management: Oversee all logistical and operational aspects of a venue with an arena, exhibition hall, and private event spaces, ensuring seamless execution of multiple concurrent events.Event Planning & Coordination: Lead the planning, budgeting, and execution of various events, from high-profile concerts and exhibitions to corporate gatherings and private parties. Act as the primary point of contact for event organizers, contractors, vendors, and staff.University Men's Basketball Team Management: Coordinate all aspects of game-day logistics, including scheduling and facility setup for university basketball events in the arena. Collaborate with athletic directors, coaches, and team staff to ensure optimal use of venue resources.Client Relationship Management: Develop and maintain strong relationships with event clients, sponsors, and vendors, ensuring their needs are met and expectations exceeded. Team Leadership & Staff Supervision: Manage and train a team of event staff, including ushers, security, technical support, and hospitality personnel. Foster a positive team environment and ensure high performance and customer service standards.Budget Management: Oversee event budgets, negotiate contracts with vendors, and ensure events are executed within budget while maintaining the highest quality of service.

Atlanta, Georgia, United States

Conceptualize, plan, and execute a variety of events, ensuring they align with the company's vision and goals. Coordinate all logistical aspects, including venue selection, catering, décor, and entertainment. Build and nurture strong relationships with clients, understanding their event objectives and delivering tailored solutions. Act as the primary point of contact, ensuring client satisfaction and fostering long-term partnerships. Oversee and maintain high standards of hospitality services, ensuring a seamless and enjoyable experience for guests. Monitor feedback and implement improvements to enhance the overall guest experience. Lead, motivate, and mentor a team of event coordinators and hospitality staff. Foster a collaborative and positive working environment, promoting a culture of excellence. Develop and manage event budgets, ensuring financial goals are met without compromising quality. Negotiate contracts with vendors and suppliers to optimize costs. Collaborate with marketing teams to create effective promotional strategies for events. Utilize various channels, including social media, to increase event visibility and attract attendees.

Atlanta Metropolitan Area

Oversee all aspects of guest services, ensuring a warm and welcoming environment for patrons. Implement strategies to enhance the overall guest experience, including personalized service and quick issue resolution. Plan, coordinate, and execute special events, sports screenings, and promotions to attract and engage customers. Collaborate with the marketing team to promote sports events and create a vibrant atmosphere. Lead and motivate front-of-house staff, including servers, bartenders, and hosts. Conduct regular training sessions to ensure staff is knowledgeable about menu items, promotions, and customer service standards. Manage day-to-day operations, including opening and closing procedures, staffing levels, and inventory control. Ensure compliance with health and safety regulations and maintain cleanliness standards. Liaise with suppliers to ensure timely and cost-effective delivery of bar supplies and merchandise. Negotiate contracts with vendors to secure favorable terms and pricing. Collaborate with the marketing team to develop and implement promotional activities to drive traffic and sales. Utilize social media platforms to engage with customers and promote upcoming events. Develop and manage budgets for hospitality operations, controlling costs without compromising service quality. Monitor sales trends and adjust strategies to meet revenue goals.

United States

Address guest inquiries, concerns, and special requests to ensure a seamless onboard experience. Collaborate with housekeeping staff to maintain high standards of cleanliness and room preparation. Conduct regular inspections to ensure cabins and public areas meet established standards. Assist in managing dining operations, including restaurant reservations, room service, and special events.Work closely with the culinary team to address guest preferences and dietary requirements. Provide guidance and training to hotel staff, promoting a culture of exceptional guest service. Assist in the recruitment and onboarding of new hotel team members. Develop and curate a diverse range of shore excursions and activities that cater to the interests of passengers. Collaborate with local tour operators to ensure high-quality excursions that showcase the destinations visited. Act as the primary point of contact for guests seeking information about shore excursions. Host informational sessions and provide recommendations to enhance the guest experience. Coordinate all aspects of excursions, including transportation, guides, and necessary permits. Ensure seamless logistics for passengers, with a focus on safety and enjoyment. Develop and manage excursion budgets, optimizing costs without compromising on the quality of experiences. Negotiate contracts with excursion providers to secure favorable terms.

Dahlonega, Georgia, United States

Oversee the day-to-day operations of the resort and vineyard hotel, ensuring a high standard of service and guest satisfaction. Collaborate with department heads to maintain the quality of all services, including accommodations, dining, and recreational activities. Foster a culture of exceptional guest service, ensuring that all team members provide personalized and memorable experiences. Address guest inquiries, concerns, and special requests to enhance their stay. Work closely with the vineyard team to integrate wine-related experiences into the overall guest offerings. Facilitate vineyard tours, wine tastings, and other related activities for guests. Maintain a welcoming and comfortable atmosphere throughout the property, ensuring a positive and relaxing environment for guests. Implement and monitor guest feedback systems to continuously improve services. Recruit, train, and manage a professional and motivated team. Conduct regular performance evaluations and provide ongoing training to enhance staff skills. Coordinate and oversee events, weddings, and functions hosted at the resort and vineyard. Work with the events team to ensure seamless execution and exceed guest expectations. Develop and manage budgets for all hotel operations, ensuring financial goals are met. Monitor financial performance and implement cost-effective measures without compromising quality. Collaborate with the marketing team to develop and implement strategies to promote the resort and vineyard. Utilize various channels to attract guests and increase brand visibility.

Helen, Georgia, United States

Take charge of the resort's daily operations, ensuring all departments work cohesively to deliver an exceptional guest experience. Collaborate with department heads to streamline processes and enhance overall efficiency. Foster a culture of outstanding guest service throughout the resort. Implement and monitor guest feedback systems to continuously improve services and meet or exceed guest expectations. Recruit, train, and manage a professional and motivated team. Conduct regular performance evaluations, provide ongoing training, and foster a positive work environment. Develop and manage operational budgets, ensuring financial goals are met. Monitor expenses, identify cost-saving opportunities, and implement measures to optimize operational efficiency. Oversee maintenance and cleanliness of the resort's facilities, ensuring a safe and comfortable environment for guests and staff. Coordinate with relevant teams to address maintenance issues promptly. Ensure compliance with all relevant regulations and industry standards. Implement and monitor quality assurance programs to maintain the highest standards of service and safety. Develop and implement emergency response plans to address any unexpected situations or crises. Conduct regular drills and training sessions to ensure staff readiness. Identify opportunities for process improvement and implement best practices. Stay updated on industry trends and implement innovative solutions to enhance resort operations.

Tallahassee, Florida, United States