Justin Bratcher Email & Phone Number

Auburn Hills, Michigan, United States

I checked people in to the hotel while maintaining a clean lobby area along with keeping the market area stocked with drinks and snacks. I assisted the sales director whenever possible with various tasks given to me. I also helped the housekeepers by pressing pillowcases.

Auburn Hills, Michigan, United States

• Supported the Hotel Manager and Event Coordinator with meetings, event production, and Covid-19 safety protocols implementation.• Facilitated hotel staff meetings with Covid-19 protocols and virtual attendance setup.• Arranged personalized services for VIP customers. • Assisted with event reservations and coordination (block bookings). • Managed online, phone, and in-person hotel reservations. • Settled and assisted customers with payment methods across three locations. • Welcomed and received incoming hotel guests then assigned rooms. • Liaison with housekeeping staff to ensure cleanliness and fully furnished to accommodate guests’ needs. • Respond to clients’ complaints in a timely and professional manner.

• Worked with drywall crews and office administrators to help schedule and coordinate service repairs. • Customer Service: interfaced with homeowners to complete warranty work within 12-month time frame. • Smoothed out imperfections on completed projects. • Crew Leader: coordinated crew schedules and completed projects in a timely manner. • Fasten drywall panels to the framework of buildings. • Applied drywall to walls and ceilings. • Helped ensure employee reimbursements for supplies purchased.