Leading a team of four field engineers, providing onsite and remote IT support for 22 dealerships, four collision centers, and one parts distribution centerIncreasing dealership uptime through optimizing IT systems and implementing proactive monitoring and maintenance protocolsSpearheading ChromeOS deployment across dealership sales floors, improving mobility for sales staff, reducing the cybersecurity risk footprint, and lowering operational costsEnhancing team productivity through training and mentoring programs, resulting in more efficient issue resolution and improved service deliveryManaging vendor relationships, ensuring compliance with company and manufacturer standardsCollaborating with senior leadership to align IT operations with business goals, contributing to an improvement in dealership operational processes

Oversaw IT operations for seven dealerships and three collision centers in the Austin metro market, providing high-level technical support and leading critical projectsLed significant IT projects in high-stakes, time-sensitive environments, ensuring limited downtime for dealership operationsMentored junior engineers, fostering a culture of continuous learning and skill development across the team