Facilities & Maintenance a manager at Audix Microphones. Health & Safety Manager. Safety Chairman

Solely coordinate domestic and international repairs for one of the world's leading microphone companies.Provide administrative support to the sales and service team coordinating the repair, replacement, and processing of all product returns.Interact with dealers, contractors, sales representatives, and distributors to resolve any issues with products, troubleshooting and issuing return and repair authorizations and RMA's.Maintain accurate records and data of each repair including customer contact information, arrival and departure dates, serial numbers, warranty, inventory, and part adjustments and labor management.Provide email and phone support to all customers for service orders, returns, shipping and billing issues.

Supervised a department of three packaging all company products. Ensuring each packout job met strict company and personal standards.Worked with management on production scheduling keeping the team busy, organized and effective on a daily basis,Packaged and boxed up to 3000 products a week.Oversaw metrics of the department, meeting with management frequently to go over individuals performance, efficiency and work ethic.

Lead guitarist and songwriter. Released, co-produced, and co-wrote three studio records (Twoof which reached numbers 11 & 12 on iTunes charts). Oversaw strategic operations, marketing,and business strategies for record releases, content, and tours. Managed all social mediaaccounts. Took lead in all productions ideas and costs. Toured the U.S., Canada, U.K., andAustralia multiple years, each tour boosting attendance, income, and success substantially

Full-time supervisor in charge of creating schedules for 40+ employees, opening and closingstore, tip break downs and payouts. Additional responsibilities included quality control checkson vehicles, ensuring quality was up to company standards before handing vehicle off tocustomer.

Served customers by providing product and service information, taking orders, and findinginstruments and accessories to meet the clients specific needs. Effectively managedlarge amounts of incoming calls and identified and assessed customer needs to achievetotal satisfaction and ensure purchases. Built great relationships of trust through open andinteractive communication. Handled complaints with care, provided appropriate solutions toensure a positive customer experience.