Office Manager
Northern Arizona University- Student Service Contact Center
Flagstaff, Arizona, United States
After being a Student Service Agent for 5 months I was promoted to an Office Manager role, recognizing demonstrated leadership, organizational, and problem-solving skills. In this new role I extended to providing in-person assistance at the Student Service Center located in NAU's Student Academic Services Building, where I engaged directly with incoming students and parents, offering guidance across diverse departments including Student Departmental Accounts (SDAS), Office of Scholarships and Financial Aid (OFSA), Undergraduate Admissions, and Graduate Admissions.Additionally, I took on a proactive role in agent development, designing and implementing training programs for new hires and guiding them through the learning process until they were proficient in their assigned queues. My commitment to nurturing talent extended to providing ongoing support and mentorship to a dedicated group of agents, conducting regular check-ins to monitor progress and offer guidance.Throughout my tenure, I consistently upheld the highest standards of character and integrity, embodying the role of an exemplary customer service representative and embracing a servant leadership approach. Central to my ethos was fostering a culture of respect, dignity, and collaboration, as I strived to cultivate a cohesive team and nurture positive working relationships.
