As a student dispatcher, I am responsible for coordinating staff to designated locations and ensuring efficient communication across teams. Key duties include using radio systems and assigned 10 Codes to relay work orders and information. This role involves interacting with customers and staff to address inquiries, solve problems, and manage service requests.

As a NAU 100 Instructor I have gained experiences in classroom management, leadership and mentoring and adaptability. This course is also a way to mentor freshman students and connect one on one.

As a Peer Mentor at Northern Arizona University, I guided 7-10 biology or chemistry students, ensuring their seamless integration into the university environment. Collaborating with a team, I provided personalized support and facilitated academic growth, fostering a supportive learning community for incoming students.

After being a Student Service Agent for 5 months I was promoted to an Office Manager role, recognizing demonstrated leadership, organizational, and problem-solving skills. In this new role I extended to providing in-person assistance at the Student Service Center located in NAU's Student Academic Services Building, where I engaged directly with incoming students and parents, offering guidance across diverse departments including Student Departmental Accounts (SDAS), Office of Scholarships and Financial Aid (OFSA), Undergraduate Admissions, and Graduate Admissions.Additionally, I took on a proactive role in agent development, designing and implementing training programs for new hires and guiding them through the learning process until they were proficient in their assigned queues. My commitment to nurturing talent extended to providing ongoing support and mentorship to a dedicated group of agents, conducting regular check-ins to monitor progress and offer guidance.Throughout my tenure, I consistently upheld the highest standards of character and integrity, embodying the role of an exemplary customer service representative and embracing a servant leadership approach. Central to my ethos was fostering a culture of respect, dignity, and collaboration, as I strived to cultivate a cohesive team and nurture positive working relationships.

Throughout my tenure as a Student Service Agent, I consistently provided exemplary assistance to students and parents over the phone, adeptly navigating inquiries and collaboratively identifying solutions with efficiency and accuracy. My responsibilities encompassed handling diverse incoming calls spanning various departments such as Student Departmental Accounts (SDAS), Office of Scholarships and Financial Aid (OFSA), Undergraduate Admissions, and Graduate Admissions.Additionally, I conducted prompt and effective outbound calls to students as part of various campaigns, ensuring timely communication and engagement. Following each interaction, I meticulously documented call outcomes in a Google spreadsheet, maintaining comprehensive records for reference and analysis.

I was a cashier and a worker at the cut counter, where I cut and measured fabric. I had experience in customer service and had to meet customers' needs. I then transferred to the Flagstaff JOANN location