Justin Chiou, Pt, Dpt Email & Phone Number

Irving, Texas, United States

• Responsible for the evaluation and treatment of clients for both acute care inpatient and outpatient orthopedic populations within the hospital; development, coordination, and implementation of the treatment plan; maintenance of informative, accurate, and timely documentation; conducting leadership rounding and staff team meetings; onboarding, training, and mentorship of both administrative and clinical staff.• Tapped by management to facilitate the adoption and implementation of an electronic medical records system (Net Health Therapy/Redoc powered by Xfit) that effectively maximized compliant clinical documentation, operational workflow efficiency, reduction of no-show cancellation visits by 39% within the first 2 months of implementation, and improvement of overall client experience.• Utilized HCAHPS and Press Gainey standardized data methodology to effectively measure client's perspectives and satisfaction regarding hospital care. Evaluated the relationship between client experience and clinical effectiveness, identified opportunities for improvement, and resolved logistical barriers that resulted in consistently achieving above 90% overall client experience test and treatment scores from Q1 2021 - Q3 2022. • Recognized for clinical excellence in orthopedic rehabilitation as featured in Medical City Healthcare’s pressroom and Medical City Las Colinas’ social media marketing campaigns for post-operative ACL and total joint replacement rehabilitation that resulted in a 32% increase in referral volume for the 2022 calendar year. • Mentored and fostered the growth of clinical staff by providing advice on best practices, client retention and relationship building strategies, and alignment of therapeutic goals through establishing collaborative buy-in to effectively drive successful client-driven rehabilitative outcomes.

Dedham, Massachusetts, United States

• Provided evidence-based treatment for the adolescent to geriatric population with specific focus on chronic pain, orthopedic, sport-specific, work-related, motor vehicle, and traumatic injuries.• Lead therapist for the Continuous Motion Program – a functional body-weight circuit-based training program that utilized monitored KPIs to assess client health and advancement towards goals aimed at reversing severe chronic functional limitations that stem from complex biopsychosocial factors.• Recognized as “Leading Performer” for the 2018-2019 clinical year for performance that is characterized by exceptional accomplishments and performance that is considerably and consistently at a significantly higher level than the established departmental standards. • Assisted in the development of the “Total Knee Replacement - Standard of Care” to further guide best practices and strategic clinical decision-making for physical therapy management of this specific client population.• Served as the main liaison between the physical therapy department and The Spine Center in facilitating cross-functional team meetings for fellow clinicians and physicians to make strategic clinical recommendations over the span of the client's course of care.

Boston, Massachusetts, United States

• Delivered effective educational in-service presentations to colleagues regarding the utilization of best practices for the evaluation and treatment of Complex Regional Pain Syndrome (CRPS).• Recognized by clinical instructor for the ability to establish positive rapport with challenging and complex clients, and for effectiveness in providing client-centered care through utilizing a combination of biopsychosocial and cognitive behavioral therapy modeled approaches in delivering treatment.

Salem, Massachusetts, United States

• Treated clients with a wide variety acute care and post-surgical impairments such as gastric bypass, above/below knee amputations, traumatic and elective orthopedic post-op diagnoses, CVA, dementia, schizophrenia, chronic obstructive pulmonary disease, and other complex cardiopulmonary and neurosurgical diagnoses. • Collaborated in conjunction with other medical disciplines such as OTs, SLPs, RNs, Case Management, and MDs, through an interdisciplinary approach to discuss client goals, discharge planning, and functional progress outcomes with the goal of providing a comprehensive continuum of care for clients during their acute-care hospital stay.

Jamaica Plain, Massachusetts, United States

• Created and applied tailored strategic treatment programs for clients with complex orthopedic impairments and severe biopsychosocial related disabilities to ensure effective translation of functional progress and achievement of client-centered goals. • Assisted with Veteran and civilian amputee clients on weekends through AmpSurf East, an adaptive surfing program, as a student volunteer during surfing sessions and water training activities.

Boston, Massachusetts, United States

• Assisted under the direct supervision of a licensed OT, PT, SLP, or PTA to help co-treat, execute aide-specific treatment programs, and functionally mobilize clients using appropriate methods such as Hoyer lifts, squat-pivot, and/or slide board techniques. • Served in a dual role as a hospital client services representative within the therapy department to assist with coordination, scheduling, and managing access to rehabilitative care for clients.

Cambridge, Massachusetts, United States

• Updated and organized content on the Passport, Improvement Map, and Mentor Hospital Registry pages on www.ihi.org. • Tracked and presented web usage statistics of the Improvement Map using Google Analytics and Microsoft Excel.• Formatted and distributed mass communications such as marketing campaigns and quarterly newsletters using HTML and blast email software.• Coordinated and lead virtual meetings and conferences through Cisco WebEx telecommunications.

Doctorate Of Physical Therapy

Bachelor Of Business Administration, Entrepreneurship/Supply Chain Management