- Managed a team of ten (10) new associates while training them in company standards, basic operating, and cashiering procedures- Navigated customer checkout processes in the point-of-sale system (POS) 6 days per week- Streamlined the ecommerce sales through accurate data entry and processing orders for up to 35 customers per hour- Provided exceptional customer service while ensuring we received consistent feedback, meeting the corporate customer satisfaction standards and earning a 4/4 score for our location- Support day-to-day company operations by performing assigned management tasks including, but not limited to, weekly bank depositing, reporting for accounts receivable, and back-end inventory management

- Responsible for the timely completion of restoration and repair of furniture, antiques, and other items within the budget guidelines- Support day-to-day company operations by performing assigned tasks including, but not limited to, account reconciliations, transaction invoicing, account audits, etc.

- Awarded Top Sales Rep in Q3 2022 with an average of 50 calls per hour- Managed direct phone line, resolving customer questions and inquiries in under 2 minutes on average- Developed sales skills including: Prospecting methodologies, qualifying frameworks, phone/email outreach techniques resulting in increasing close rates of 4%