- Gathered requirements from Germain clients support, management, or executives - Worked with Germain clients: GE Health, American Airlines, Pepsi, eBay, UnitedHealthcare, Volvo, ANZ, AllanGrey - Gathered Requirements (New Feature, Automation, Scripting) - Developed new automation for customers (scripts, apps, alerts, reports, maintenance, etc...) - Troubleshot any issue with GermainAPM - Investigated and resolved any issue with anything monitored by GermainAPM,… Show more - Gathered requirements from Germain clients support, management, or executives - Worked with Germain clients: GE Health, American Airlines, Pepsi, eBay, UnitedHealthcare, Volvo, ANZ, AllanGrey - Gathered Requirements (New Feature, Automation, Scripting) - Developed new automation for customers (scripts, apps, alerts, reports, maintenance, etc...) - Troubleshot any issue with GermainAPM - Investigated and resolved any issue with anything monitored by GermainAPM, or part of the same environment (Value+ Service) - OS: RedHat, Centos, Windows Server, Ubuntu, Solaris - DBs: Elasticsearch, Oracle, MySQL, MSSQL, PostgreSQL - Load Balancers: nginx, apache - Container Environments: Kubernete/K8s - Network: many routers and firewalls - Applications: Siebel, Various Internal Apache Web Apps, Dynatrace, Moogsoft - Cloud: AWS, Azure, vSphere - Created disaster recovery plans for GermainAPM and monitored items- Investigated bugs to determine root causes, then either developed patches, or passed on to core dev team- Deployed, configured, planned upgrades, performed upgrades, planned migrations, performed migrations- Coached junior team members on issues, code, and problem solving- Created new and maintained existing documentation for GermainAPM: Both internal and customer facing, as well as instruction documentation for support agents (MediaWiki, Confluence)- Created DB Migration Utilities- Created support tools (scripts and software)- Performed disaster recovery with near 100% success - Create and maintain development and distribution pipelines (Jenkins, Puppet, Terraform, AWS)- Maintain agent installers for Windows and Linux- Reverse engineered Java code Show less

- Supported and developed for 800+ engineers, 1200+ users total, distributed over 3 sites- Gathered requirements for, designed, developed, and maintained QoL tools for engineers- Gathered requirements for, designed, developed, and maintained build chains and automated testing for engineering teams- Developed JIRA: Groovy scripts, Workflows, Screens, Fields, etc...- Developed scripts to optimise E2 processes and tasks- Worked with management and executives to aid in… Show more - Supported and developed for 800+ engineers, 1200+ users total, distributed over 3 sites- Gathered requirements for, designed, developed, and maintained QoL tools for engineers- Gathered requirements for, designed, developed, and maintained build chains and automated testing for engineering teams- Developed JIRA: Groovy scripts, Workflows, Screens, Fields, etc...- Developed scripts to optimise E2 processes and tasks- Worked with management and executives to aid in harmonious changes to the tool ecosystem- Setup, maintained, and administrated engineering tools (DOORS, Jenkins, BitBucket, Artifactory, Jira, and internal tools)- Setup, maintained, and administrated, cloud(AWS), VMs, and OSs for engineering tools- Planned, scheduled, and executed upgrades to critical engineering tools- Produced and maintained training documentation- Developed new tools to optimise and modernize users' tasks- Acted as liaison with IS and IT to procure authorization and resources to resolve issues and conflicts quickly- Designed system of Jenkins and it’s slaves within IS/IT teams restrictions- Created data parsers and formatters to make various test results fit SonarQube requirements- Recovered critical requirement data that was declared lost using innovative techniques- Recovered corrupted code repository without need for rollback- Trained large engineering teams in Agile, Jira, and other engineering tools Show less

- Created DSM (Digital Simulation Machine) Builder that saved testing teams thousands of manhours per month: - Used custom XML config to generate all steps - Setup of Multiple hosts: - OS install (Windows and/or Linux) - OS config (hostname, multiple IPs & subnets, routing) - Software Install (Testing Software Suites + Prerequisites and Virtualbox) - Create Child VMs in Virtualbox - Setup of Child VMs on Hosts: - Create one or more VMs… Show more - Created DSM (Digital Simulation Machine) Builder that saved testing teams thousands of manhours per month: - Used custom XML config to generate all steps - Setup of Multiple hosts: - OS install (Windows and/or Linux) - OS config (hostname, multiple IPs & subnets, routing) - Software Install (Testing Software Suites + Prerequisites and Virtualbox) - Create Child VMs in Virtualbox - Setup of Child VMs on Hosts: - Create one or more VMs from one or more images - OS config - hostname, multiple IPs & subnets, routing - Orchestrate test systems co-ordination and sequencing for tests (very sensitive) - Collection and packaging of logs and screenshots for analysis by testing teams in required format- Designed and developed a remote execution tool where psexec cannot work within IS/IT teams restrictions- Developed advanced windows batch scripts used in code processing and automation- Developed Make Files Show less

- Trained and led a team of 7 technicians for the upgrade or replacement of laptops/desktops/workstations for over 400 engineers- Created and maintained records to document the project's progress- Reported project progress and setbacks to executives and upper management regularly- Managed inventory for hundreds of users to prevent misutilization of hardware- Collected end-users software requirements and licensing information- Scheduled user for upgrade inside tight windows… Show more - Trained and led a team of 7 technicians for the upgrade or replacement of laptops/desktops/workstations for over 400 engineers- Created and maintained records to document the project's progress- Reported project progress and setbacks to executives and upper management regularly- Managed inventory for hundreds of users to prevent misutilization of hardware- Collected end-users software requirements and licensing information- Scheduled user for upgrade inside tight windows of opportunity and managed unexpected conflicts- Troubleshot network and server issues that were hindering project progress- Developed Windows Command and Powershell scripts to automate large segments of the system build process- Handled extraordinary complications that arose during deployment- Created documentation of procedures for IT to use for future system deployment Show less

- Prototyped, designed, developed, and deployed websites- Performed SEO for websites- Reverse engineered and updated websites and applications- Created custom applications and libraries- Analysed ongoing IT issues for clients and resolved them

- Prepared new and used systems for deployment to users- Bulk imaged Windows systems- Installed custom software lists- Configured systems and users in Active Directory- Developed Windows scripts that repaired common OS issues- Developed Windows scripts that expedited setup processes- Configured WDS server for imaging- Debugged and updated corporate Windows image- Troubleshot system issues at the end-users desks (software and hardware)- Deployed systems to… Show more - Prepared new and used systems for deployment to users- Bulk imaged Windows systems- Installed custom software lists- Configured systems and users in Active Directory- Developed Windows scripts that repaired common OS issues- Developed Windows scripts that expedited setup processes- Configured WDS server for imaging- Debugged and updated corporate Windows image- Troubleshot system issues at the end-users desks (software and hardware)- Deployed systems to end-users desks. Validated connectivity, function, and migrated data- Reclaimed systems after end-users left Thales- Created extensive documentation of processes- Troubleshot and corrected NetBackup issues that were preventing system backups from starting Show less

- Rapidly developed websites from designers specifications.- Created JavaScript and Flash based animations for websites.- Created secure client-server website components.- Reverse engineered new clients existing websites to allow updates.- Assisted in planning and execution of promotional events for clients.- Created or altered vector images for web use.- Updated website layout, imagery, and information.

- Provided ISP support- Performed POTS line testing- Configured DSLAMs- Troubleshot VLAN and other networking issues- Troubleshot fiber optic equipment remotely- Managed ISP customer accounts (technical side)