Justin Curtis Email & Phone Number

• Collaborate with managers to streamline processes using digital forms, data analysis, and automation.• Provide technology support for stakeholders, internal users, and field users, including call support, desktop support, and remote support.• Manage and administer key organizational platforms to ensure efficient operation and compliance.• Create and manage SharePoint subsites and lists, and implement automation workflows for data collection and request tracking.• Develop Power BI reports from multiple data sources, culminating in a comprehensive technology operations dashboard.• Produce digital and multimedia training content (PDFs, PowerPoints, video tutorials) and conduct in-person and virtual instructor-led trainings.• Manage and update a comprehensive training resources site on SharePoint, including creating new content.• Assist with technology setup for organization events, including equipment setup, content creation, and tech support.• Collaborate with the communications department to capture media content at community events and work with the webmaster on website development and design.• Create and roll out monthly newsletters and calendars for internal team members and stakeholders, including updates on site operations, new technology, and training resources.

Tampa, Florida, United States

• Managed technology operations across 130+ sites and 800+ employees, supporting 8,000+ students.• Monitored technology request ticketing system within SharePoint. Reviewed, assigned, and communicated technology requests.• Provided hardware/software troubleshooting, computer repair, and setup/testing of new equipment.• Offered technology call support for stakeholders, desktop support for internal users, and remote desktop support for field users, covering various software and systems.• Maintained inventory database for 3,000+ pieces of equipment and conducted in-person and online staff training.• Conducted on-site visits to resolve technology requests, delivering and retrieving technology devices before or after repairs.• Adhered to organization procedures and protocols for proper documentation and equipment handling.

Plant City, Florida, United States

• Led day-to-day operations of the after-school program, overseeing a staff of 3 and 40-70 students daily.• Managed student attendance accounts and recording payments accurately.• Conducted safety drills, emergency procedure practice, and ensured a safe environment.• Provided behavioral support, redirection, and discipline support for staff.• Coordinated time schedules and lesson planning.• Prioritized building and maintaining positive relationships with all stakeholders.• Training team members on organization procedures, systems and technology tools.• Strived to create a safe, fun, and enriching environment for both staff and students, fostering a positive daily experience.Started as an Aide, overseeing 25+ after-school students by leading group activities, including outdoor games, STEAM projects, and homework help. Progressed to Assistant Instructor, where I continued Aide responsibilities while assisting with Instructor duties.

Tampa, Florida, United States

Key Accomplishments and Activities:Academic Honors:• Received the Excellence in Academic Achievement Award for Mathematics, highlighting outstanding performance in this discipline.• Graduated on the Dean’s List, maintaining a GPA of 3.5+ throughout my community college tenure.Phi Theta Kappa Member:• Gained membership in Phi Theta Kappa, HCC Plant City's Honor Society, recognizing academic excellence.• Engaged in community service initiatives, including developing a garden project to support students in need and participating in food drives.Volunteer Tutoring:• Contributed as a volunteer tutor in multiple subjects, showcasing versatility and a strong grasp of academic content.• Subjects included statistics, college algebra, and programming logic, assisting fellow students in enhancing their understanding and skills.Overview: At 28, I embarked on a journey to explore my passion in technology and learning by returning to community college. This period of academic pursuit not only allowed me to earn my associate degree but also provided a platform to engage actively in community service and student organizations.

Key Responsibilities and Achievements:• Full-Service Advisor:- Managed both quick lane and complex maintenance tasks, including diagnostics, transmission, engine, clutch, and hybrid battery replacements.- Acquired advanced knowledge and certification for each vehicle in the Hyundai lineup, with an emphasis on technical and mechanical aspects.- Enhanced understanding of mechanical components and their integration.• Quick Lane Service Advisor:- Conducted vehicle inspections and wrote up service tickets.- Handled 30-35 customer tickets daily, maintaining high-quality service.- Developed customer reports and estimates and executed sales for preventative maintenance and vehicle services.- Focused on regular maintenance services including oil changes, fluid changes, brakes, tires, alignments, and minor warranty claims.• Service Lane Greeter/Cashier:- Assisted customers with service ticket writing.- Managed phone calls to enhance customer service.- Performed cashier duties, ensuring accurate and prompt transactions.• Notable Achievements:- Achieved the 3rd highest 5-star customer service rating in the district in the second year of service During my tenure at Lakeland Automall Hyundai, I rapidly advanced through several roles, culminating in the position of Full-Service Advisor. My journey began as a Lot Porter and Car Detail Technician, quickly moving to Service Lane Greeter/Cashier, then to Quick Lane Service Advisor, and finally to Full-Service Advisor. This progression allowed me to gain comprehensive knowledge and skills in vehicle service management and customer service.