Justin Curtis Email & Phone Number

• Collaborate with managers to streamline processes using digital forms, data analysis, and automation.
• Provide technology support for stakeholders, internal users, and field users, including call support, desktop support, and remote support.
• Manage and administer key organizational platforms to ensure efficient operation and compliance.
• Create and manage SharePoint subsites and lists, and implement automation workflows for data collection and request tracking.
• Develop Power BI reports from multiple data sources, culminating in a comprehensive technology operations dashboard.
• Produce digital and multimedia training content (PDFs, PowerPoints, video tutorials) and conduct in-person and virtual instructor-led trainings.

Tampa, Florida, United States

• Managed technology operations across 130+ sites and 800+ employees, supporting 8,000+ students.
• Monitored technology request ticketing system within SharePoint. Reviewed, assigned, and communicated technology requests.
• Provided hardware/software troubleshooting, computer repair, and setup/testing of new equipment.
• Offered technology call support for stakeholders, desktop support for internal users, and remote desktop support for field users, covering various software and systems.
• Maintained inventory database for 3,000+ pieces of equipment and conducted in-person and online staff training.
• Conducted on-site visits to resolve technology requests, delivering and retrieving technology devices before or after repairs.

Plant City, Florida, United States

• Led day-to-day operations of the after-school program, overseeing a staff of 3 and 40-70 students daily.
• Managed student attendance accounts and recording payments accurately.
• Conducted safety drills, emergency procedure practice, and ensured a safe environment.
• Provided behavioral support, redirection, and discipline support for staff.
• Coordinated time schedules and lesson planning.
• Prioritized building and maintaining positive relationships with all stakeholders.

Tampa, Florida, United States

• Key Accomplishments and Activities:Academic Honors:
• Received the Excellence in Academic Achievement Award for Mathematics, highlighting outstanding performance in this discipline.
• Graduated on the Dean’s List, maintaining a GPA of 3.5+ throughout my community college tenure.Phi Theta Kappa Member:
• Gained membership in Phi Theta Kappa, HCC Plant City's Honor Society, recognizing academic excellence.
• Engaged in community service initiatives, including developing a garden project to support students in need and participating in food drives.Volunteer Tutoring:
• Contributed as a volunteer tutor in multiple subjects, showcasing versatility and a strong grasp of academic content.

• Key Responsibilities and Achievements:
• Full-Service Advisor:- Managed both quick lane and complex maintenance tasks, including diagnostics, transmission, engine, clutch, and hybrid battery replacements.- Acquired advanced knowledge and certification for.
• Quick Lane Service Advisor:- Conducted vehicle inspections and wrote up service tickets.- Handled 30-35 customer tickets daily, maintaining high-quality service.- Developed customer reports and estimates and executed.
• Service Lane Greeter/Cashier:- Assisted customers with service ticket writing.- Managed phone calls to enhance customer service.- Performed cashier duties, ensuring accurate and prompt transactions.
• Notable Achievements:- Achieved the 3rd highest 5-star customer service rating in the district in the second year of service During my tenure at Lakeland Automall Hyundai, I rapidly advanced through several roles.