• Managed local and offshore teams across multiple large projects at clients such as Royal Carribean, HSBC, and SlimFast• Maintained a robust set of backlog enhancements and suggestions, resulting in continuous client extensions, greatly exceeding original engagement values. • Presided over product ownership responsibilities as well as agile team practices such as Scrum and Kanban• Consistently delivered solutions on time, including enterprise applications, AI, complex websites and mobile applications.

• Organization Agile transformation lead, responsible for managing Agile projects in the Carrier IT portfolio.• Assumed roles on projects including Scrum Master, Product Owner and Project Manager. • Taught Agile, Scrum and Kan-Ban practices to project teams, and presided over the effective use of those methodologies through project completion. • Functional Area lead for SAP Rebates, including Vistex Rebates, MACS and Pricing claims.

• SD implementation analyst, with a focus on sales order processing and general QTO functions. • Lead the implementation of Vistex for our market funds program. • Provided assistance to program director in the management of the budget for our 25 million dollar implementation. • Developed processes for promise trade roles and transitioned responsibility from IT to customer service personnel. • Provided general support for 2 multi-million dollar go-lives and counting.

• Developed new inventory locator system for secure allocation of controlled materials• Created quality standards in spec with ISO900 and supplementary sample control books• Performed regular quality inspections throughout manufacturer process to ensure all products remained in specification and procedure did not vary from protocol between stations.

• Managed supply chain of products from various suppliers around the world, with a focus on coordinating shipments from China as well as domestic locations for sale online and privately to large buyers. • Coordinated all PR initiatives from field events to interviews with industry publications and social media. • Assumed all sales and customer service/relations responsibilities such sales meetings, meeting with prospective clients and arranging customer feedback.

• Monitored financial standing of large accounts with proprietary software encompassing account reconciliation tools.• Responsible for ensuring payment receipts by contacting large customers via phone and email • Developed new processing technique to reduce the processing time on check batches of over 100 checks, resulting in a department wide time savings of 6 hours/week

• Managed mail aggregation business segments with the intent to learn the system and identify where potential improvements could be made. • Oversaw 6 employees and gained thorough understanding of their responsibilities and daily processes. • Identified several areas of process weakness and enacted a plan for improvements, resulting in a 35% reduction of full rate mail and a subsequent increase in EBITDA of 18%