- Collaborated with stakeholders to gather requirements, design architecture, and implement solutions leveraging Azure cloud services, Microsoft Power Platform, and Microsoft Dynamics 365.- Developed customized solutions on Microsoft Power Platform, including Power Apps, Power Automate, and Power BI, to meet organizational needs.- Implemented robust security measures and compliance protocols within Azure environments to protect sensitive data and ensure regulatory adherence.- Revised existing IT policies, procedures, and long-term strategies, ensuring compliance with industry security standards. - Established new policies and procedures where needed to enhance data protection and system integrity.- Developed comprehensive technical documentation, including system architecture diagrams, integration plans, and deployment guides.- Provided technical leadership to team members, fostering a culture of continuous learning and improvement.- Optimized system performance through regular monitoring, troubleshooting, and proactive maintenance.- Managed vendor relationships and negotiated contracts to secure cost-effective solutions and services for the organization.- Managed the operational IT budget, ensuring efficient allocation of resources, cost control, and alignment with organizational financial objectives.- Oversaw the management and deployment of IT asset inventory

- Successfully orchestrated the migration of remote data center servers to the Microsoft Azure cloud, streamlining infrastructure, enhancing scalability, and optimizing overall operational efficiency.- Engineered and implemented a comprehensive ticketing system by seamlessly integrating Microsoft PowerApps, Dataverse, and Azure DevOps. This initiative significantly enhanced team efficiency and yielded cost savings by optimizing the utilization of existing tools.- Automated various phases of the DevOps CI/CD process using Azure LogicApps, Microsoft PowerApps, PowerAutomate flows, and Sharepoint Lists.- Led technology initiatives for email communications, implementing security processes and advising on business decisions.- Configured and maintained Microsoft eco-system infrastructure, network servers, and Azure virtualizations.- Provided technical support, troubleshoot hardware/software errors, and manage system permissions and user accounts.- Implemented backup operations, disaster recovery procedures, and maintain network file systems.

- Maintained and updated complex proprietary disbursement software and supporting systems to ensure synchronized functionality and minimal disruptions in operational processes.- Conducted in-depth analysis to identify root causes of application errors and take the proper steps to resolve the issue.- Proactively provided front-end support to clients, colleagues, and other departments, addressing concerns promptly to ensure a positive and user-friendly experience.- Comprehensively documented configuration changes and processes, ensuring transparency and traceability for future reference and auditing purposes.- Audited internal and external toolsets to enhance operational efficiency and streamline processes.

- Support the selection, implementation, and ongoing management of core enterprise business systems.- Analyze existing business processes and data flows and develop optimization plans to increase operational efficiency and enhance business capabilities.- Enable efficiency of tools to drive sustainable organizational growth through organized, data driven decision making.

Consult with customers, providing guidance and education in regards to email authentication, reducing abuse complaints, sending strategies, and email best practices, focused on the goal of maximizing delivery to the inboxProvide clients with authentication and IP assignment guidance with input and approval from Deliverability Services LeadershipDevelop IP ramp-up plans and execution strategy for clientsMonitor, investigate and promptly resolve deliverability issues, such as blacklistings, queue backups, Work with receivers, email blacklist operators, and antispam providers to resolve deliverability issuesMonitor mail streams and quality via raw data and aggregated metrics to identify compliance and performance issuesShare expertise through industry group participation, knowledge-base development, blogging, and other social mediaComplete support related case work and other duties as assigned

Manage multiple incident/problem ticketsOwnership of technical problems to include: documentation and communication (internal/external), technical triage resolution and escalation to expedite remediationTroubleshoot OSI Layer problemsMonitor and troubleshoot SevOne appliance.Respond to generated alerts or incoming incidents in a timely manner

Performs complex product support to customers remotelyTroubleshoot with customers and walk customers through resolution of any issues.Provide general guidance to others and train lower level employees

Set up and prepare new equipment for installTroubleshoot failures and repairs for copiers/fax/duplicators equipmentRefurbish used equipment, which includes cleaning and repairing

Greet customers and present reasonable product solutions based on customers’ needsPerform merchandising and departmental tasks including markdowns, price changes and cycle counts; created and maintained signage and product displaysMaintain product knowledge; participate in continued sales, vendor and product training