Justin Dalton Email & Phone Number

Salt Lake City, Ut, Us

• Developing and nurturing strong relationship with potential new clients putting the focus to find new clients. • Project Management skills used to assess needs, and document user stories to solve client needs• Leadership role helping document, and then implement new feature rollouts of Salesforce as our current CRM. • Demonstrate the ability to build trusted relationships with partners, clients, and internal staff leading Projects to a successful onboarding process.

Salt Lake City, Utah, United States

• Business Development: networking, developing and maintaining trusting relationships with staff and enterprise clients • Liaison between end user/clients and STG consultants. Keeping customer service and successful projects at the forefront• Creating effective bill rates, contracts, estimates, proposals, and documenting all sales activities• Helping companies find solutions to their Software needs being agnostic to the kind of software they use• Leader and Mentor. Training employees around STG process, methodologies, communication, customer service and other skills.

South Jordan, Utah, United States

• CSM assigned to enterprise level clients to implement Shareworks software (Equity Compensation) for their company• Knowledge of Shareworks system to ensure fast and efficient customer service to end users. • Equity compensation industry knowledge to help consult with end users• Project Manager to oversee the implementation of Shareworks for specific clients. • Tier 2 email and phone customer support for general questions and inquires

Salt Lake City, Utah, United States

• Product Manager and Sys Admin for the implementation of Salesforce for the Division’s Workload Tracker• Project Manager for Agency and State solicitations, Request for Proposal, on complex and high-level IT Projects• Liaison for many State Agencies, including Department of Technology Services, and their IT Procurement needs• Manage personnel, training around the procurement process and providing Great Customer Service• Manage Statewide Enterprise IT Contracts that serve as the purchasing vehicle for many agencies in the State

Riverton, Ut

• Oversee the implementation and process of the CRM software systems for the enterprise• Liaison between the client and development team through the full process of the project• Following the methodologies of Agile, SCRUM and Waterfall• Managing all phases of a project: Initiate, Plan, Execute, and Close• Taking ownership of scope, timeline and cost, communicating all with client and project resources as needed• Managing expectation and providing excellent communication and customer service with the client• Tools used and familiar with: Microsoft Project, Microsoft TFS, JIRA, Jama, Microsoft Suite

Greater Salt Lake City Area

• Supported clients by troubleshooting and correcting problems on workstations and software• Maintenance on hardware and software to ensure systems were up to date and working properly• Purchased and set up new equipment, downloading all software for specific job responsibilities• Managed VOIP phone system maintenance and install• Worked as the general help desk admin, responsible for managing clients and employees

Highland/Cottonwood, Ut

• Series 6, Series 63 and Life Insurance licensed• Built relationships with existing and new affluent market customers, ensured retention, and provided excellent service in all customer interactions• Identified and offered product solutions, proactively cross-selling product solutions and services, and initiated partner referrals that met the customer’s financial goals• Proactively visited businesses, and conducted educational seminars in the community• Coached colleagues on how to perform to higher levels of performance

Highland/Cottonwood, Ut

• Managed a large team to ensure prompt and efficient transactions were processed and the generation of sales were being made through quality referrals to the bankers• Hiring, training and coaching all tellers to become a successful sales and customer service team• Staffing and resource allocation for the most efficiency

Greater Salt Lake City Area

Residential Journeyman Electrician.

Master Of Science In Information Systems (Msis), Business Analytics

Bachelor Of Science (B.S.), Business Information Systems

Associate Of Science (A.S.), Computer Science And Information Systems