As a freelance sound engineer, I work on corporate events, festivals, arena tours, and musical theater. I've worked as the house sound engineer at Dusk, Simon’s 677, Remi’s, Jerky’s and The Maywood. Some notable events I have mixed for are Rock for Relief, Hopscotch, The Metal Meltdown Festival, Medium Well in Hell Festival, Sun-dried Vibes, Marduk, and The Scarecrow Tour. I have worked venues of all sizes, from the smallest black box theatre to the largest convention center. “I’ve seen a million faces and rocked them all” – Bon Jovi

ATSEFacilitated customer success through support, verification of current systems, and communications with customersall over the world including the public and private sectors.Walked customers through installing and upgrading vital OpenShift / Kubernetes clusters.Reinforced system migration of engaged APIs and etcd data.Analyzed insights data from Must-Gather, and SOS reportsDesigned unique solutions to issues for customers' cluster environmentsWrote KCS technical documents for end users through research troubleshooting performed in custom-built testbench labs

• On-site engineer for MetLife GTO; oversaw growth from three occupied buildings with two phone systems to fourteen floors and 3,000 phones on the Cisco UCaaS • Installed and supported Cisco 6901, 7821, 7945, 7965 with 7916 sidecar, 7937, 8831, DX650, 9971, and 8851 phones along with Jabber 9650 and Plantronics Savi 740 headsets.• Created and removed users, phone inventory, E164 inventory and voicemail in the AT&T VOSS / Cisco UCaaS phone system• Collaborated with the AT&T UVN team to establish a fiber UVN ring between MetLife Campuses• Maintained a Cisco Voice and Data network of over 30,000 users including remote users• Provided onsite training to MetLife employees on AT&T’s phone systems and virtual meeting software. • Worked in partnership with MetLife Networking to provide support for global board meetings and special events.

Train and manage the work flow of onsite technicians; delegate service ticketsMaintain, troubleshoot and repair computer systems for employees; conduct approximately 30 service tickets on a weekly basisProvide exceptional customer service to employees through efficient and effective communicationCollaborate with a team of 15 technicians to execute and complete an office wide system migration; assist in data backup of confidential information Perform routine hardware and software system upgrades; deploy and configure new systems Manage printer server to ensure network connectivity Establish secure VPN connections for offsite employees using RSA SecureIDFacilitate training of interoffice systems for new employees during the onboarding process

Designed, deployed and implemented networking infostructure from ground up.Ran CAT5/6 CablingInstalled, upgraded, and supported workstations, POS systems, windows/Linux server environmentsProvided exceptional onsite customer service

Served on a team responsible for dismantling, packaging and reassembling technology equipment including: personal work stations and networking systems Established VOIP communications and ensured network connectivity

Migrated 30+ Pc's and users for Wells FargoDeployed new workstations, servers, and ATM credit card scannersEstablished Data and Voice connectivity across the Wells Fargo Company network

Traveled independently to install and support medical logging and dispense systems for local pharmacy technologies, rehabilitation clinics and nursing homes in RI, MA and CTDesigned Cisco networks; monitored connections and remotely supported internal hardware for Millennium pharmacy and external clients; executed 15-20 service calls daily Established secure VPN connections with Cisco routing and firewall administration equipmentAdministered and automated IBM Centre servers for medical dispense systems Collaborated with colleagues on deploying system upgradesMaintained an active directory of approximately 5,000 internal and external clients/usersResponded to customer inquiries in an efficient and timely manner to maintain and increase customer satisfaction; provided on-call after-hours support on a bi-monthly basis

Traveled independently throughout the northeast to provide POS service to a variety clients; conducted approximately 40-50 service tickets on a weekly basis; developed detailed weekly reports for management; participated in weekly management conference callsManaged and lead a team of eight technicians; designed and implemented training modules to prepare technicians for POS field service work; delegated on-call service tickets according to strengths and talents of team membersProvided superior customer service to clients through efficient and effective communication; established positive working relationships with on-site management; trained on-site management on the use of POS terminals and software using custom leadership sessions; served as 24 hour on-call field technical support Installed, troubleshot and repaired POS, office systems and workstations; configured and supported IBM servers Wired and configured CISCO networking systems for connectivityCollaborated with management to interview and hire candidates for field service positionsConducted regular inventory and ordered work equipment and replacement parts as needed

Rigged lighting and Sound Equipment for a 200+ seat TheatreDesigned, built and implemented over 20 mobile sets for tourMixed live wireless mics for actorsProcessed lighting transitions so scene changes Provided in house music for dramatic texture Stage runner for touring acts

Collaborated with CVS technicians in the installation and repair of POS systemsConfigured Dell PowerEdge serversInstalled and supported wireless and wired network devices Designed and implemented CISCO routing configurations Provided system support using remote communication tools including Remote Desktop, pcAnywhere and VNC

Assisted Cox business customers in configuring Cisco network, firewalls, routers, hubs and switches for communication over the Cox networkSet-up and maintained web hosting, FTP, SMTP, POP3 and DNS serversAssembled and supported VOIP technologiesUtilized pcAnywhere and VNC as remote configurations and support tools

Assisted the state of Rhode Island in the repair, maintenance, configuration and development of computer systems for various state agenciesSupported interoffice systems including workstations, network printers and servers