● Coordinated product research and launches, scheduling, demonstrations, and trainingsessions, and provided updates to the Leadership team.● Managed product lifecycle from ideation to launch, ensuring successful execution anddelivery within budget.● Collaborated with various departments to plan, implement, and execute projects, drivinggrowth through customer relationships and team collaboration.● Led multiple product initiatives and facilitated scrum meetings.● Developed product management documents and SOPs, and created software mock-upsin Adobe XD.

Coordinated pricing contract quotes, scheduled and supported demonstrations andtraining sessions, and facilitated interactions between customers and vendors.● Developed tracking spreadsheets and supported other teams with implementations andtraining.● Promoted customer satisfaction and managed product shipment/delivery timelines

● Provided technical support for customers within the Accounts Receivable ManagementSystem.● Engaged in real-time troubleshooting, customer outreach, and product adoption throughtraining.● Assisted customers in resolving software issues and guided them through the use ofSaaS products.

Process law suits on accounts that have been adequately qualified for suit. File judgments and garnishments in a timely matter in accordance with local Rules of Civil Procedure.

Contacted debtors in regards to delinquent accounts and offer possible ways for resolution. Qualified accounts for suit. Skip traced accounts to find most recent location of debtors. Negotiated with debtors with terms of their contract to resolve delinquent matters,

• Made outbound calls to resolve past due accounts and took inbound calls • Skip traced and updated client account information • Executed contract negotiations • Collected over $1 million in just over 3 years