With a focus on business development and customer relations, our team at Guaranteed Tire & Auto of Greer exceeded expectations, battled through the pandemic and built lifelong relationships with customers. My role as General Manager was characterized by leading operations, enhancing engagement, and resolving challenges with professionalism.▪Responsible for overseeing the mechanics, establishing good rapport with customers, maintain professionalism during high-stress situations and handling all disputes▪Handled all sales transactions, invoice processing, inventory procurement, media marketing and bookkeeping to ensure the business ran smoothly and efficiently.RLI (Recovery Logistics Inc.) located in Apex, NCOperations Specialist▪Worked closely with FEMA and Duke Energy following various natural disasters▪Traveled to emergency locations to lead and assist with the logistics of restore the area following storms▪Responsible for supervising a high volume of utility workers and delegating tasks in a high-stress work environment.▪Required to adapt quickly and overcome new challenges as a team but also act as a leader to execute the restoration planEducated in Business Administration at Tri-County Technical College, I apply my knowledge to effectively manage sales, marketing, and inventory processes, reducing errors by 35%. We foster a collaborative environment, aiming for process improvement and excellence in every facet of our operations.