• Planned, implemented, and managed EMC AVAMAR Data Protection grid for enterprise infrastructure.• Conducts functional testing of Military Intelligence systems, and write and update system documentation, procedures and training materials• Analysis of user requirements and determine functional requirements to customize, maintain, and install ESXi/VMWare, Microsoft Windows and Red Hat Linux operating systems, software patching, and upgrading.• Responsible for functional testing and implementation of backup and disaster recovery of Linux and Windows operating systems. • Responsible for backup and disaster recovery of Linux and Windows operating systems.• Provides technical support to assist users with isolating problems, and participate in the development of system upgrades to meet client needs.• Develops and monitors policies and standards for allocation related to the use of computing resources.• Analyzes and evaluates existing or proposed systems and designs computer systems to process data.• Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.• Experience with remote system administration software.• Maintains current knowledge of relevant technology as assigned.• Assist Information Assurance staff with all documentation required for accreditation and any other associated directives and regulations. Understands Information Assurance methodology and security principles.• Provides documentation and remediation for IAVA findings on systems.• Harden information systems per DISA STIG requirements and ACAS scan findings to comply with Information Assurance standards.• Analyzes DoD mandates and documentation to develop solutions that are tailored to the existing infrastructure and also satisfies DoD information systems requirements• Configure and implements SAN storage for enterprise infrastructure.• Enterprise Linux and Windows server administration

• Working at a Service Delivery Point hosting web application for DoD and Navy operations.• Managed and updated government servers to comply with Information Assurance Vulnerability standards set by DISA.• Configure workstations and servers to comply with STIG standards set by DISA.• Building and configuring new servers and clients virtual and physical.• Installation of DoD approved applications on CLASSIFIED and UNCLASSIFIED government servers.• License server configuration and administration• Network printer maintenance and LAN infrastructure maintenance including the physical replacement of rack mounted equipment in a congested LAN environment• Workstation level debugging at the raised floor level.• Additional duties include integration of new operational systems into existing infrastructure and research of cutting edge IT technology including virtual environments.

• Working more independently and from a standard DOD protocol to respond to customer issues.• Display moderate judgment to supplement outlined protocol.• Successfully resolve moderate technical issues (hardware and software) from incoming customer contacts and proactive notification systems.• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement.• Proactively resolve technical issues for customers to avoid or reduce problem occurrence.• Participates in projects for process or quality improvements.

• Resolve internal clients software or hardware issues• Utilized Remedy Ticket system to document and track client issues• Troubleshoot network and VPN connectivity issues• Utilized remote desktop technology to assist and resolve client computing issues• Communicate with internal clients via phone or email to resolve and follow up with open tickets

• Resolve customer issues with high end electronics by following troubleshooting procedures • Create customer cases to following technical issue customers encounter with their products• Correspond to customers and service technicians via email, phone, or fax to expedite customer repairs• Follow company policies and procedures to resolve customer’s issue with products while displaying quality customer service• Follow escalation procedures for special customer concerns and situations• Provide pres-sales information and features to prospect customers