• Lead multiple teams of 5-10 employees to ensure the daily operations of several financial centers run efficiently and effectively. • Proactively source and develop talent, resulting in a high-performing and motivated team. • Manage client traffic by engaging with clients, routing them appropriately, and implementing strategies to enhance client retention. • Meet performance targets and create a world-class client experience environment by ensuring exceptional service and meeting client needs. • Collaborate with market leaders to execute market-level initiatives and ensure alignment with organizational goals. • Drive operational excellence by engaging employees in the business strategy and process improvements. • Manage organizational priorities, allocate resources effectively, and ensure successful execution of key initiatives. • Act as an enterprise advocate by effectively communicating enterprise decisions, purpose, and results to the team, linking them to strategic priorities. • Ensure proper risk discipline, controls, and culture are in place to identify, escalate, and address issues. • Provide inspection, coaching, and feedback to motivate, differentiate, and improve team performance

• Performed outside marketing, educated customers on current promotions and products for sale, and collaborated with management to meet sales quotas as a Retail Consultant in 2014. • Promoted in February 2015 to Restricted Keyholder position, organized and maintained assets and records. Performed inventory checks, researched and reconciled anomalies. • Promoted in June 2015 to Lead Retail Consultant, handled customer escalations to ensure unparalleled customer service, and promoted again in December 2015 to Small Business Expert, working in a direct B2B sales capacity. Sourced new business leads, developed and nurtured business relationships, and collaborated with the Channel Manager to fulfill the needs of business clients. • Promoted in August 2016 to Assistant Manager; created and maintained weekly schedules, ensured optimal workflow to meet customer needs, took an active role in the growth and progress of the Sales Reps, coached and provided corrective action as needed, and maintained audit compliance. • Promoted to Manager in September 2017; managed HR requirements such as employee timesheets, exercised hire/fire authority. • Led staff meetings, set sales targets, delivered results by promoting friendly competition amongst the team, increased organizational bench strength and effectiveness. • Managed expenses, charted and strategized how to increase profitability, and collaborated closely with the District Manager, Area Director, and vendors to plan for growth. • Analyzed operating and financial statements along with sales records; prepared reports on customer buying trends and competition. • Performed administrative duties to ensure compliance with policies and procedures.

• Managed multiple kitchens that served 2K+ customers per day. • Oversaw daily kitchen operations, ensured quality, and contributed to new food location planning and execution. • Conducted inventory counts, managed waste, and optimized food costs through vendor negotiations. • Built lasting customer relationships and coordinated catering events while fostering inter-departmental collaboration. • Managed cash operations, including registers, safe maintenance, payroll scheduling, and budget adherence. • Maintained paperwork systems for food operations and HR, including employee paperwork processing and reporting. • Led recruitment efforts, conducted interviews, and ensured compliance with employment laws. • Trained new hires in customer service, sales, and product knowledge, scheduled staff, and managed performance. • Implemented customer service initiatives, incentive programs, and achieved sales goals through team motivation and guidance.