Manager, Customer Data
Current- Serve as business lead and liaison representing the Order Management (OM) and Order to Cash (OTC) for continuous improvement of systems, processes, and policies.
- Develop and present business cases, detailed workflows, relevant information, and recommendations to relevant stakeholders, ensure diversity of thought, address and resolve conflicts, obtain consensus approval, and.
- Manage multiple projects and foster collaboration for cross-functional teams in a matrix organization to achieve corporate objectives and strategic goals including systems and process improvement, develop reporting for.
- Develop SQL queries and reporting to identify root causes of issues, mitigate potential process gaps, to identify inconsistencies through data mining and analysis, and to address new/ad-hoc reporting and analysis needs.
- Provide guidance and support for the collection and routing data in Microsoft CRM system and Contract Lifecycle Management and ensure order and funding data are processed accurately and efficiently.
- Develop and deliver live and on-demand training and process documentation to stakeholders regarding process rules, policies, requirements, systems, workflows, etc.
Sep 2020 - Present
