Manager, Customer Data
Current• Serve as business lead and liaison representing the Order Management (OM) and Order to Cash (OTC) for continuous improvement of systems, processes, and policies.• Develop and present business cases, detailed workflows, relevant information, and recommendations to relevant stakeholders, ensure diversity of thought, address and resolve conflicts, obtain consensus approval, and drive successful implementation and change management for system, process, and reporting improvements.• Manage multiple projects and foster collaboration for cross-functional teams in a matrix organization to achieve corporate objectives and strategic goals including systems and process improvement, develop reporting for key performance indicators/metrics, resolve interdepartmental conflicts, etc.• Develop SQL queries and reporting to identify root causes of issues, mitigate potential process gaps, to identify inconsistencies through data mining and analysis, and to address new/ad-hoc reporting and analysis needs.• Provide guidance and support for the collection and routing data in Microsoft CRM system and Contract Lifecycle Management and ensure order and funding data are processed accurately and efficiently.• Develop and deliver live and on-demand training and process documentation to stakeholders regarding process rules, policies, requirements, systems, workflows, etc.• Manage customer and contact data team and ensure diversity of thought and experience, continuous learning and development, and effective business continuity.• Analyze and interpret contracts to determine appropriate access requirements and recommend best practice risk mitigation strategies.
