Instrumental in securing early-stage support for Excela Protect, enabling product development, marketing initiatives, and team expansion. Through strategic partnerships and key collaborations, the company has expanded its reach and secured the best tech in the industry. Excela Protects inspiring culture fosters a sense of purpose and belonging, promoting collaboration and personal growth, ultimately leading to the launch of numerous market-leading products.We envision the advancement of the F&I industry by establishing a digital-centric administrator aimed at delivering unparalleled value to dealers and customers. Our unique offerings include: forming direct partnerships with dealers to create bespoke F&I programs tailored to their stores and customers; operating frictionlessly through leveraging technology to ensure optimal dealer and customer experiences; upholding values of integrity and transparency, evidenced by our clear-cut contracts devoid of hidden fees or loopholes; and ensuring expedited delivery of products, services, and features significantly faster than our competitors. This comprehensive approach embodies our drive to innovate and lead within the industry.

I have driven transformation in the Digital Retailing space, managing the e-Commerce customer experience from end-users of the CNAN website to Aftermarket providers offering digital tools for presenting and selling CNAN products. I have integrated over 70 selling partners and leveraged these relationships to increase sales and regularly test and enhance various platforms.I collaborate with all major Digital Retailing Platforms to enhance the customer buying experience, maintaining and growing product penetration rates. I conduct regular on-site visits with agents and dealerships to improve CNAN Customer Experience offerings, aiming to gain market share and increase sales. I capitalize on my understanding and relationships with Aftermarket providers for frequent testing of the latest selling tools, including various Digital Retailing platforms.I have developed QlikView reporting to analyze overall customer retention, repeat behavior, and lifetime value across customer segments. I evaluate and report program results based on key metrics, converting analysis into insights for agent and dealership electronic enhancements and refinements. I attend auto and agent conferences to establish, maintain, and nurture agent and third-party provider relationships.As a subject matter expert (SME) contributor, I provide project management for all aspects of e-Commerce and customer experience, including website development and testing, managing related cross-functional project meetings, marketing plans, and project timelines.

I proposed and managed the initiative to develop and implement the eContracting API, which integrates with nearly 100% of all Aftermarket vendors, increasing efficiency and expanding access opportunities to all franchised dealerships. I am responsible for transitioning CNAN from 100% paper contracting to 95% eContracting.With over 10 years of experience executing business strategies, I have led and supported cross-functional projects involving teams in sales, operations, information technology, marketing, product, legal, and compliance. I listen to customers and collaborate with teams to understand their needs, delights, and frustrations, using this information to guide product direction.I have successfully negotiated and drafted CNAN aftermarket vendor contracts, resulting in a 60% decrease in cost. As a product SME (utilizing Agile principles), I have developed new CNAN products that are industry-leading, with double-digit growth year-over-year. I am a senior contributor to the product roadmap development, which includes 1-year, 3-year, and 5-year plans.As a regular presenter at CNAN's yearly sales conference, I share current and future technology and product trends. I have developed strategic initiatives that drive top-line business goals by leveraging and managing B2B software applications, including F&I Menus, Digital Retailers, and other Aftermarket Selling tools.I influence and assist in the development of third-party customer experience applications to increase CNAN sales and improve the branding of CNAN products. I provide data-driven insights and recommendations to support actionable strategic direction and business prioritization, driving improvements to the delivery and quality of CNAN products.I work directly with customers, including Menu Providers, Agents, and Dealers, as a Subject Matter Expert to understand their needs and develop solutions for enhancing product performance.

• Sold telecommunications services to small and medium-sized businesses in the Arizona area.• Managed the entire acquisition process, including prospecting, generating proposals, negotiating contracts, and fulfilling contract requirements.

Managed sales and service for the entire Southwest region, targeting major dealerships and dealer groups. I built relationships, identified client needs, provided automated solutions, closed sales, and offered continuous client service. I conducted on-site client visits, pinpointing opportunities to increase the use of ADP in dealerships. I penetrated competitive accounts and enhanced existing client satisfaction within the dealer market.• Over five years, I contributed to generating $6.25 million in revenue by leading more than 125 successful implementation installations.• Generated $2 million in add-on sales.

Managed software implementation and servicing at client sites, as well as add-on sales for the entire US, encompassing all territories. Conducted training sessions to familiarize clients with new software. Collaborated with the sales force in pre-site meetings to assess client needs. Held periodic status meetings to ensure client satisfaction.• Played a key role in driving efficiency savings of $1.2 million by contributing to best practices for effective CRM installation.• Received an outstanding approval rating of 100% CSI every year from major clients, including Allstar Automotive, State of Louisiana, and Larry Miller Group.

As a comprehensive property manager, I expertly managed all aspects of property management, ensuring smooth and profitable operations. This included tenant relations, rent collection, property maintenance, and efficient budgeting to maximize returns on investment. Additionally, I stayed up-to-date on local market trends and regulations, guaranteeing compliance and optimizing property performance to exceed owner expectations.

Led teams of up to 50 members in project implementations. Reviewed project proposals to determine timeframes, funding limitations, procedures, staffing requirements, and resource allocation. Planned and scheduled designated projects to ensure completion within prescribed timeframes and funding parameters.• Played a key role in capturing $10 million in additional business by authoring a management-approved national feasibility study, winning bids for $10 million of new business in Ohio, New Mexico, and California.• Increased capacity and effectiveness of Bank One's child support payment process by 7% by managing the design of the Payment Analysis Center (PAC).• Established a multi-generation project plan for recruiting and assigning subject matter experts (SMEs).• Developed, produced, and implemented Y2K methodology for 168 agencies.• Conducted over 35 workshops, assisting 88 counties in testing and implementing business continuity contingency plans.• Received federal recognition for an outreach initiative as a best practice for the rest of the country; presented an outreach workshop at a national meeting of human service agencies, resulting in the adoption of the methodology by numerous agencies.

Evaluated and tested software programs and software development procedures, composing, revising, and verifying quality standards and test procedures for program design and product evaluation. Managed a team of over 30 state, city, and company employees. I prepared and presented Quality Assurance updates at monthly management meetings, delivering oral and written updates to the Governor's office and statewide news outlets.