Senior Director, Global Customer Support
Current
Oct 2024 - Present
AeroLeads people directory · profile
Justin Johnson Email & Phone Number
Strategic Customer Support Leader | Building Global Teams For Rapid & Methodical Scaling | Advocate For Responsible AI |
at
JumpCloud
1 work email found
@jumpcloud.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Strategic Customer Support Leader | Building Global Teams For Rapid & Methodical Scaling | Advocate For Responsible AI |
Location
Cincinnati, Ohio, United States
Who is Justin Johnson? Overview
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Quick answer
Justin Johnson is listed as Strategic Customer Support Leader | Building Global Teams For Rapid & Methodical Scaling | Advocate For Responsible AI | at JumpCloud, based in Cincinnati, Ohio, United States. AeroLeads shows a work email signal at jumpcloud.com and a matched LinkedIn profile for Justin Johnson.
Justin Johnson previously worked as Senior Director, Global Customer Support at Jumpcloud and Director of Global Customer Support at Jumpcloud. Justin Johnson holds Graduate Certificate In Computer Information Systems, Computer And Information Sciences, General from Colorado State University.
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Email format at JumpCloud
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{first}.{last}@jumpcloud.com
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Profile bio
About Justin Johnson
►Areas I Excel InEarly in my career I served as a social worker and through that experience I gained a knowledge of how people think and perform in personal and professional settings. As I evolved into my career in technology, I took that knowledge and compassion to establish internal teams with a guiding set of principles that always embrace the human factor by resolving urgent escalations, navigating conflict in high stress scenarios, and maximizing the potential of each team member. As a Global Customer Success Program Director, I have contributed expertise to launching, transforming, optimizing, and leading first-in-class technical support customer organizations and programs while applying my people skills to ensure customers are given the utmost respect and care. I am a visionary with entrepreneurial aptitude and proven experience in rapid growth startups managing multiple phases of accelerated scalability to achieve organizational objectives. I have proven success building and driving global teams to implement and support complex technology solutions building winning customer relationships, retention, and loyalty through exceptional experiences, managing client accounts through delivery. Employing my highly analytical mindset, I establish key metrics/benchmarks and ensure adherence by teams. My ability to launch and develop global territories rapidly pivoting/adapting to challenging circumstances and change executing the most favorable, forward-thinking solutions is unparalleled.►What Drives MeI serve as an empathetic and inspirational leader with expertise hiring, building, and driving high-performing teams of technical support engineers and cross functional teams inspiring to exceed metrics/goals, fostering results through transparency, accountability and engagement. As a process driven change agent, I constantly seek opportunities for growth and innovation to drive positive, transformative business practices.
Listed skills include Social Media, Fundraising, Sports Marketing, Marketing Strategy, and 10 others.
Current workplace
Justin Johnson's current company
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10 roles
Justin Johnson work experience
A career timeline built from the work history available for this profile.
Director Of Global Customer Support
♦ Rapidly promoted to increasingly responsible roles during tenure based on exceptional track record of results. ♦ Define/implement standardized Key Performance Indicators (KPIs) to align organizational goals with team benchmarks.♦ Meticulously manage $5M+ departmental budget. ♦ Serve as trusted advisor to cultivate relationships with internal/external.
Jun 2022 - Nov 2024
Senior Manager, Global Customer Support
♦ Hired, trained, and led 15 high performing employees and ~40 contractors to high levels of success focused on customer satisfaction. ♦ Collaborated with cross functional internal/external technical teams, and managers.♦ Rapidly cultivated long-term customer relationships to perpetually exceed customers’ expectations.♦ Devised and implemented strategic.
Dec 2021 - Jun 2022
Manager, Global Customer Support
I was appointed to a management role and key contributor to guiding the customer journey, building strong relationships and engagement serving as first point-of-escalation rapidly resolving issues to achieve customer excellence.♦ Led high performing team of 10 and constantly ensured streamlined execution and delivery of key initiatives.♦ Served as trusted.
Nov 2019 - Dec 2021
Customer Success Engineer
In my initial role with JumpCloud, I was accountable for providing techncail support and services directly to customers. In addition, I was coordinating daily standups and ensured alignment with goals including; content reviews, customer challenges/roadblocks, opportunities to improve release processes minimizing risk and optimizing security.♦ Cultivated.
Dec 2018 - Nov 2019
Assistant Program Director
The Colorado “I Have a Dream” Foundation's mission is to empower children from low-income communities to succeed in school, college, and career by providing academic, social, and emotional support from elementary school through college, along with postsecondary tuition assistance.
Apr 2016 - Jun 2018
Senior Fellow
Aug 2014 - Apr 2016
Americorps Service Fellow
Sep 2012 - Aug 2014
Sponsorship Strategies And Activation Trainee
Team Epic, LLC provides sponsorship and lifestyle marketing solutions for brands to activate the sports and entertainment properties. It offers strategy and campaign development services, such as consulting, negotiation, sponsorship activation, and comprehensive creative services; and experiential solutions in the areas of event marketing, tours, brand.
Jul 2011 - Dec 2011
Lead Project Manager
Ohio University Athletics
Aug 2009 - Nov 2009
2 education records
Justin Johnson education
Graduate Certificate In Computer Information Systems, Computer And Information Sciences, General
Colorado State University
B.S. Sport Sciences, Major: Sport Management, Minor: Business
Ohio University
FAQ
Frequently asked questions about Justin Johnson
Quick answers generated from the profile data available on this page.
What company does Justin Johnson work for?
Justin Johnson works for JumpCloud.
What is Justin Johnson's role at JumpCloud?
Justin Johnson is listed as Strategic Customer Support Leader | Building Global Teams For Rapid & Methodical Scaling | Advocate For Responsible AI | at JumpCloud.
What is Justin Johnson's email address?
AeroLeads has found 1 work email signal at @jumpcloud.com for Justin Johnson at JumpCloud.
Where is Justin Johnson based?
Justin Johnson is based in Cincinnati, Ohio, United States while working with JumpCloud.
What companies has Justin Johnson worked for?
Justin Johnson has worked for Jumpcloud, Colorado "I Have A Dream" Foundation, Team Epic, and Ohio University Athletics.
How can I contact Justin Johnson?
You can use AeroLeads to view verified contact signals for Justin Johnson at JumpCloud, including work email, phone, and LinkedIn data when available.
What schools did Justin Johnson attend?
Justin Johnson holds Graduate Certificate In Computer Information Systems, Computer And Information Sciences, General from Colorado State University.
What skills is Justin Johnson known for?
Justin Johnson is listed with skills including Social Media, Fundraising, Sports Marketing, Marketing Strategy, Event Planning, Youth Mentoring, Educational Program Design, and Case Managment.
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