Responsible for providing visionary leadership and establishing the strategic direction of the firm. Dedicated to guiding the company toward excellence through the development and implementation of specialized services, including IT Strategy and Consulting, IT Infrastructure Assessment and Optimization, and Cloud Migration and Integration, all tailored to align with our clients' business objectives. Focused on driving optimal performance and sustainable growth for both clients and the company.- Spearhead the company's vision and strategic direction, focusing on innovation and client-centric solutions.- Drive the development and execution of tailored IT services that optimize IT infrastructure and align with client business goals.- Oversee the delivery of specialized services, such as IT strategy, consulting, and cloud integration, to ensure clients achieve peak performance and growth.

Accountable for leading and managing the organization's IT department to reinforce market leadership, drive business growth, deliver exceptional customer service, optimize operations, introduce new products, and expand into new markets. Responsible for overseeing product support, IT operation support, technology infrastructure, field support, enterprise applications, business intelligence, and technology budget.- Achieved cost savings exceeding $11 million by implementing streamlined processes and strategic initiatives to enhance overall efficiency, customer success, resulting in new sales opportunities.- Led a global team of 168 professionals with a $63.7 million annual budget, ensuring seamless daily IT operations support. Improving customer satisfaction by 98% through enhanced response times and proactive system monitoring/alerting across 4,500 locations.- Directed the development, implementation, and support of ERP/CRM and enterprise applications, resulting in a 41% reduction in process cycle times.- Successfully managed data center consolidation, network migration, and telecommunications optimization, leading to increased system availability and a 58% reduction in operational costs in 14 months.- Spearheaded automation initiatives that resulted in a 40% reduction in business costs and significantly improved consumer experiences in both enterprise and mobile applications.- Ensured enterprise-wide security and compliance across PCI, SOC-2, ISO 27001 reducing security risk by 87%.

Oversaw a diverse IT Operations portfolio, including Technology Infrastructure, Enterprise Applications, Service Desk, Desktop Services, Procurement, and IT Assets Management. Collaborated with business leadership across all 6 operating entities, delivering strategic IT solutions, optimizing technology efficiency, establishing corporate governance, and ensuring comprehensive oversight of global IT assets to enhance market positioning and compliance.- Enhanced cybersecurity by 90% via advanced ISO 27001, SOC-2, and NIST security measures, mitigating vulnerabilities and fortifying assets in 12 months.- Established an IT Steering Committee for Transformation, incorporating Agile release plans and KPIs. This initiative boosted compliance, operational value, and velocity by 50% through the integration of processes and tools across operating entities' teams.- Orchestrated the migration of the company's legacy on-premise infrastructure to Microsoft Azure, resulting in a significant 45% improvement in Service Level Agreements and enhancing operational efficiency.- Implemented financial model against industry standards, achieving 4x YoY delivery speedup and 35% cost reduction.- Executed 7+ M&A activities, overseeing all stages from due diligence to seamless integration, streamlining consolidation processes and ensuring operational efficiency.

Managed and enhanced the vital functions of desktop support and service desk operations across the organization and on-air production. My responsibilities extended to governance, compliance, and strategic vision, ensuring industry-standard performance and reliability.- Implemented ITSM and an IT department scorecard, leading to a 25% improvement in SLAs, exceptional NPS scores of 9+, and a remarkable 70% reduction in critical outages and on-air issues.- Achieved a significant 38% reduction in call center expenses by skillfully outsourcing service desk and desktop support functions on a global scale.- Successfully managed the construction of North America's largest newsroom and studios, delivering the project within budget and on schedule, resulting in the creation of a state-of-the-art facility.- Collaborated with Finance and Planning counterparts to proactively evaluate strategic sourcing opportunities, drive budget planning, and enhance compliance. This led to alignment with corporate standards and budget constraints, resulting in a $3.2 million reduction in spending.

Led a team of technical support professionals, including tier 2, 3, and field engineers, to address complex server, data center, firewall, and networking system issues. I also focused on client relationship management and delivered advanced technical solutions in diverse IT environments while ensuring the utmost client satisfaction within the MSP and field services domain.- Collaborated with clients to design and implement tailored IT solutions, ultimately increasing their operational efficiency by +50%.- Conducted regular training sessions for the team, enhancing their technical skills and knowledge by 70% and reducing high-priority incident resolution times by 40%.- Managed budgets, timelines, and resources, ensuring projects finished on time and improved customer relations, raising satisfaction by 25%.