When MedHealth acquired Unified Healthcare Group, I was appointed to this role reporting to the MedHealth COO. In this role I am responsible for strategic business development, digital strategy and system improvement across MedHealth’s 24 brands. This role leverages my knowledge of Healthcare, Insurance, Occupational Rehabilitation, Medico-Legal Assessments, Occupational Medicine, NDIS and Information Technology. I am responsible for developing: targeted market approaches, products (including digital), client-centred solutions for corporate customers and Government Agencies from multiple brands within MedHealth to respond to specific emerging needs, problems and / or discrete tender opportunities. Responsibilities: - Lead research of health and employment service markets, identifying emerging trends, future products and assist the MedHealth executive team regarding opportunities for growth;- Develop Federal Government submissions and product pitches with a lens on delivering value, revenue growth, strengthening stakeholder relations and client centred innovation;- Lead >$20M tender bids and other tenders where solutions require input from more than one brand / business within the MedHealth Group.Achievements:- Led operational, commercial & IT platform reviews to deliver improved efficiency and fit for purpose scalability (including a 20% lift in gross profit for one brand);- Led multi-brand tender bids including consortium approaches with other organisations equating to over $2B worth of contract bids from 2021 to 2023.

Chaired and directed, in a non-executive capacity, the strategy and governance of the not for profit disability support business funded primarily through the NDIA. Led committee renewal, registration status (and re-registration), CEO appointment and a financial turnaround from a precarious solvency situation to a secure position.

UHG delivers information exchange services between businesses (Personal Injury & Life Insurers predominantly) and healthcare providers in Australia. Through UHGs contact centre and proprietary software platform (medEbridge) over 220,000 interactions occur every year with over 50,000 medical and allied health providers. UHG securely exchanges sensitive health information to support informed decision making by businesses for the benefit of Australian consumers. UHG was acquired by MedHealth Group in 2019. This role continued to report to the CEO of UHG and is responsible for strategic commercial engagement with key stakeholders (customers, regulators and providers). Post acquisition my role was to deliver the medEbridge platform value proposition to MedHealth brands and providers.Responsibilities:- Deliver commercial plans for the range of marketplace products;- Lead stakeholder negotiations with a focus on increasing value, system improvements (incl. API initiation) to reduce operational costs & improve the provider & customer experience.Achievements:- Delivered a 10% gross profit uplift of our key digital product by brokering a value-based commission payment model from suppliers & combined subscription plus per order payment model from payers;- Immediately post acquisition I was responsible for leading the implementation of 6 MedHealth brands onto our marketplace platform (including over 1,200 consultant specialist and allied health providers).

In this role I reported to the Chief Operating Officer at UHG. Responsibilities: I was responsible for top and bottom line performance of the national OHS, injury prevention and health screening services divisions at UHG. I managed the digital product, sales, suppliers, health professionals, service and systems for a combined $20M business division. Critical responsibilities shifted in 2017-18 including additional leadership focusing on proposition development, digital product leadership, UX and CX design management & external provider engagement for 2 new products. I led:• a team of up to 140 including 120 mobile nurse consultants • the delivery of 2,500 assessment services per month • P&L responsibility for $5M gross profit Achievements:- Reviewed supplier relationships and reduced supplier costs by 10% through re-negotiation of pathology service fees delivering an immediate $100k p.a. saving:- Achieved 20% improvement in cycle time (9 days to 7 days) in 6 months by streamlining process and shift management resulting in improved profitability (+5%) and increased corporate customer satisfaction scores from 70% to 85%;- Lifted end consumer NPS to +80 in 2018 (from +50 in 2017) through management of consultant performance:- Led the on-boarding of 56 provider organisations and over 1,000 healthcare providers as service suppliers to the new marketplace product on our IT platform (medEbridge);- Led ideation, market research, product design and implementation of occ rehab and medico-legal examination marketplace products to deliver $9M revenue within 30 months of start-up.

The Workplace Health business delivered Occupational Medicine services across 22 owned Medibank Health Solutions medical clinics and a provider network of over 70 clinics across all Australian States and Territories. Working closely with the Travel Doctor clinics (also owned by Medibank at the time) we delivered pre-employment, pre-deployment, periodic and injury management medical assessment and treatment services.The National Sales Director (Workplace Health) role reported to the General Manager of Corporate Partnerships in the Customer Centred Healthcare division of Medibank. Responsibilities: As a member of the Senior Leadership Team of the Workplace Health business I was responsible for:• Top line revenue budgets ($65M), sales, marketing and relationship management functions• A team of up to 60 & corporate business relationships encompassing 4000 customers nationally • Working with the leadership team and Medibank COO to develop strategies, business plans, forecasts and secure precedents and revenue realisation to sell the business division to Sonic.Achievements:- Led 98% retention of top 50 corporate customers (worth $45M p.a.) in 2014 and 2015; - Assisted with the commercial sale of the $65M Workplace Health Medibank business 2015;- Led the P&L modelling and negotiations for the $14M contract extension with KJV Gorgon in 2015. - Maintained sustainable team engagement scores above 77% during transformational organisational change.

The National Manager, Relationship Management role reported to the National Sales Director of Workplace Health in the Customer Centred Healthcare division of Medibank. Responsibilities: As a member of the Sales Leadership Team of the Workplace Health business I led:• Top line revenue budget ($50M), customer service and relationship management functions• A team of up to 50 & corporate business relationships encompassing 3000 customers nationally • 100% KPI compliance for all customer contractsAchievements:- Led 96% retention of top 50 corporate customers (worth $40M p.a.) in 2011 to 2013; - Led the service, product, P&L modelling, tender bid and negotiations for over $60M in contracts including: $12M Sydney Trains Medical Service contract in 2013; $10M Downer EDI Service contract in 2013 and the $7.5M Chevron Medical Service contract in 2012;- Achieved sales targets in FY12 and FY14 (exceeded by 20% in FY12) while also securing $30M across 4 contract wins in calendar year 2013;- Led change management and customer service during data platform change (over 2,000 corporate customers transitioned to SAP) and restructure at Medibank in 2011-12.- Designed, developed, recruited and implemented the centralised phone based Customer Service team at Medibank Workplace Health.

Reporting to the Executive General Manager Corporate Relationships, this role was responsible for managing the south-west region of Australia for account management and business development. The key responsibility in the three-month period was to develop skill matrices, select personnel and restructure the team into a vertical sales model geared for high performance.

General management of RTO and OH&S consulting division including business development, p&l management, human resource management.

Develop new and existing business opportunities;Manage national corporate accounts;Develop and implement complex health service solutions to solve business needs - from problem identification through to operational delivery;

- Business to business sales strategy development.- Coordinating and developing tender submissions.- Negotiating and implementing health related risk management solutions for the corporate workforce

Assess and facilitate the occupational rehabilitation of injured workers to return to work.Develop fit for work assessments and analyse physical work demands of specific job descriptions.Conduct pre-employment physical capacity assessments.Instruction on workstation setup for prevention of eyestrain, repetitive strain injuries, and backpain. Give onsite and offsite classes.

Managed the injuries and rehabilitation of uniformed police officers and civilian staff employed by the London Metropolitan Police Force.Established and conducted wellness and health programs for police officers in special operation groups. Developed a functional rehabilitation program utilising qualified fitness instructors to assist with the occupational rehabilitation of injured uniformed officers.