• Oversee the creation, planning, and execution of events throughout Universal Orlando Resort.• Create and oversee event concepts and design, budget creation, vendor contracts, and theming for Internal events.• Orchestrate the execution of events in tandem with resort partners including Catering, Event Operations, Entertainment, Security, Park Services, and more.• Work closely with Event Sales in developing unique Soundstage Experiences for future clients.

• Responsible for the day-to-day operation, training, and development of the VIP Experience department.• Mentor and counsel Team Members while enforcing appropriate policies and procedures.• Ensuring full compliance of departmental standards while working in an agile environment requiringautonomous decision-making for high-profile and visible guest impacts.• Tasked with the oversight and execution of Halloween Horror Nights 2022 RIP Tours in evaluating andexecuting efficiencies in check-in processes, guide selection and training, and ongoing event troubleshooting to ensure compliance with high company standards.

• Responsible for the creation, pitch, management, and execution of immersive story driven entertainment experiences on a contract basis for large-scale conferences, fundraising galas, and corporate events.• Develop, conceptualize, and present design concepts for client review and approval.• Create, propose, and manage full life cycle budget and track spending/payment for all vendors.• Create show flow, stage designs, entertainment concepts, implementation, and contingency plans.• Manage on-site talent, vendors, and client relationships.• Manage all aspects of contracted talent including rehearsals, fittings, tech/dress rehearsals, and qualitycontrol of the final product.• Design concepts, final product visualization, and 360 overview of executed events are available upon request.

• Responsible for the development, creation, and management of a year-round event schedule for all assigned project-related aesthetic, show, and guest-experience elements throughout the residentialcommunity and city of Lake Nona.• Responsible for executive presentations, proposed budgets, and operational proof of concept of new event concepts.• Partner with internal and external clients to develop, review and manage overall scope, contract documents, cost estimates, schedules, and strategize to align with achieving quality and creative intent.• Responsible for the full life-cycle of community, revenue-generating, and private events on recurring and ad-hoc schedules. Reporting directly to the executive leadership team.• Review and execute riders for executive/high-profile guests, performers, and industry professionals.• Responsible for management and execution of budgets up to $2M annually.• Experienced with celebrity engagement and coordination while offering a high level of professionalism.• Extensive 3rd party vendor experience (décor and linens, catering, building development, construction,property management, entertainment and casting, local government, food, and beverage, etc.) to ensureexcellence in service for every event executed.• Experienced in private events as small as 50 attendees as well as large-scale social/corporate, conferences,and entertainment events with 10,000+ attendees.• Excellent troubleshooter and creative problem-solver in fast-moving and VIP/high-profile environments.• Manage a team of coordinators to ensure company quality execution of all events.• Responsible for site inspection and walk-through for all internal and external events for show qualityassurance, contract execution, and safety.

Created and facilitated the development of a new vocal group for Osceola Arts. Created and advertised the audition process for over 250 singers and made casting decisions based on brand standards.Maintain a budget for music purchases, rehearsal staff, and talent payroll.Manage show creation from a creative and technical perspective, rehearsal schedule, production processes, and artist booking.Source, manage, and execute contracts for internal and external clients and book talent for gigs and events.Maintain show quality throughout rehearsal, show notes, and backstage management process

Recruit, hire, and train a talented staff of recreation and entertainment professionals.Responsible for budget, schedule, requisition sheets, purchase orders, purchase log, invoices, cost of sale, etc.Lead a team of 20+ employees to create an excellent and engaging environment for resort guests that includes a marketplace, outdoor pool, fitness center, various sports areas, an arcade, and watersports.Coached and mentored staff members regarding attendance, policies, and areas for improvement.Create new activities for major holidays to engage guestsPartner with Department Managers from F&B and Guest Services to provide entertainment needs.

Recruited, managed, and directed a professional vocal group of 6o+ employees on high profile events and managing the process of all employees’ 1099 employee status.Responsible for walk-through examination of all performance venues, safety and security, and execution of contract terms and sourcing and initializing all new bookings.Responsible for performance quality and all aspects of talent management, including conflict resolution, scheduling, and disciplinary action.

Responsible for assisting in the creation, development and implementation of special events for all Orlando resorts. Worked seamlessly with site sales & marketing leaders and corporate team members to establish a set event schedule, Delivered on required tour numbers and over-delivered on sales results through first-class customer service throughout the event process.Successfully executed multiple projects/events simultaneously.

Streamlined operations and reduced costs by consolidating operations and negotiating competitive service providers.Facilitated the implementation of several new promotion strategies that significantly increased the company’s profile.Created new programs to help sell intangible products.Streamline promotions to local hospitality establishments.Managed several teams throughout the Myrtle Beach Community.***Theme park closed due to bankruptcy