Justin Guthrie Email & Phone Number

San Diego, California, United States

San Diego, California, United States

San Diego, California, United States

Mortgage lending

San Diego, California, United States

Fort Collins, Colorado Area

Fort Collins, Colorado Area

Afirm Insurance, formerly known as US-Reports.

Loveland, CO

Loveland, CO

• Supervise and manage case loads for over 60 field investigators using PIPS, Phoenix and KeyPoint computer programs.
• Prioritize and ensure each investigator has the proper workload to maximize production.
• Properly zone investigators work in specific locations to maximize investigator production.
• Provide assistance and guidance to investigators via phone and email.
• Train new Workload Managers in daily routines and Workload Manager processes.
• Contact investigators on a daily basis to ensure all cases are being completed by their given deadline.

• Methodically reviewed field and phone audits to verify report quality and accuracy.
• Embraced the US-Reports Total Quality Management approach by providing feedback to Premium Auditors regarding rules, procedures, and necessary follow up work.
• Fostered an environment of excellence by clearly communicating new quality standards to auditors.
• Work as a mentor to auditors and assist them with problem solving and answering general questions.
• Put finishing touches on final audits that assured the satisfaction of even the most discerning client.

• Independently conduct workers compensation and general liability insurance phone and field audits customized to address the needs of insurance companies nationwide.
• Utilize Visual Audit software to organize, analyze, and interpret financial records, sales, and payroll information.
• Train new associates in the use of auditing software, auditing procedures, industry specific rules, insurance policies, and quality control guidelines.
• Provide the highest level of internal and external customer service to insurance carriers, agents, business owners, and associates.