Splunk Certified: Architect II, Architect, Administrator, Power User, and UserSplunk Accredited: Security SME I, SE I, SE II, SE IIII support strategic accounts >$30B in revenue. Responsible for landing, expanding, and achieving technical interlock. Deeply connected customers and align technical solutions to business initiatives and risk mitigation strategies. Communicate with C suite executives frequently and support Splunk solutions. Work with many different verticals including Insurance,Pharmaceutical, Medical Devices, Manufacturing, Financial Services, Retail, and Air Transportation. • Support accounts >$30B in revenue• Scope and Prescribe Splunk Products and Professional Services• Conduct POCs• Conduct Prescriptive Value Path Workshops and Data Source Assessments• Conduct Customer Education/Enablement Workshops• Develop & Deliver Presentations• Organize cross functional meetings• Maintain Competitive Edge in fast growing market • Consume EDU and Product Enablement Materials • Watch market trends closely • Seek competitive educational materials

Administrate Splunk and use data to drive the business forward. Responsible for scaling the Splunk environment to fit the demands of our growing company. Manage data sources and ensure system stability. Facilitate user requests and provide real time support. Support application teams with Splunk reports, alerts, and dashboards.I use technology to solve real world problems, and I am comfortable working with teams and analyzing data.Developed a remediation strategy to solve Splunk system performance issues. Added additional hardware, expanded license capacity, and created system management strategies. Experienced in Splunk Machine Learning, Elasticsearch, Hadoop, Docker, Apcera, and many more technologies. Eager to learn new skills. ● Splunk Administration● Splunk Knowledge Objects and Advanced Dashboards/apps● Big Data Technology - Hadoop, Kafka, etc.● Log Aggregation Tools - Splunk, Elasticsearch (ELK Stack), Dynatrace● Linux administration● Growth planning and development

I analyze application defects, assess operational impact, and define issue priority. I also provide support for application enhancements and data driven defects. As a Production Support Analyst I use tools such as Splunk, Dynatrace, and SQL to generate operational intelligence for our development teams. The information I analyze is used to correct application defects, create enhancements, and uphold application standards. I act as the senior specialist for my team. My tenure at Panera affords me insight as to how defects affect our customers in cafe operations, and the technical environment. My ability to investigate problems and identify the value of their resolution has greatly benefited Panera and created a more robust user experience. As a Splunk Power User I develop searches, reports, and dashboards for my team and organization. I create dynamic dashboards for searching functions. I also create recurring reports for our development teams. I frequently use my skills to create valuable searches for myself and other users within my organization. ● Frequently use Splunk, Dynatrace, and SQL● Provide Analysis and Application testing● Identify/Prioritize Defects and Enhancements● Develop tools, processes, and reports● Act as a the Senior Technical Analyst● Utilize teamwork within my team and organization

As an eComm Preventative Analyst I filter negative customer interactions with Panera eCommerce technology, analyze technical events, and escalate tickets to the appropriate development teams. I aid development prioritization by identifying and prioritizing customer impact. ● Problem Management● Identify system issues, trends, and assigning priority● Serve as a technical resource for internal teams● Support eCommerce Management team with their projects and task deliverables

• Provided support to RGA employees by phone, remote access, and in person.• Active Directory account management• Supported the Windows/Mac OS and other job specific applications• Built and deployed user PCs and Laptops• Managed receiving and inventory for IT

• Provided direct support to our cafes by phone and remote access tools• Supported Software: Microsoft SQL, Access, Office, Active Directory, Xpient POS, In house developed software• Supported Hardware: Windows based POS terminals, Logic Controls PC, Wifi, Networking, Various receipt printers, drive through equipment • Facilitated communication between teams within and outside of the Panera Bread Company• Acted as a resource for internal personnel and outside vendors• Worked with application deployment to deploy software updates company wide• Identified software and hardware issues• Worked with network providers to resolve ISP issues• Worked independently without direct supervision• Assisted project management with roll out of company-wide initiatives:• Windows 7 Upgrade - Panera’s initiative to upgrade every PC to Windows 7 to meet PCI compliance. (Worked with local technicians to install new servers with the Windows 7 OS. Copied café specific information from the old server and completed system checks.)• iPad Kiosk Program - Panera’s in store customer facing terminals. This was the first step toward a working portable application for mobile online ordering. (Phone support for cafés, technical operational support, and project roll out support.)• Panera 2.0 – Program started in 2012 to overhaul the kitchen order process and provide superior order accuracy. (In store support for the initial roll out, ongoing support for the project management team and cafes)

• Handled an average of 70+ calls per day• Diagnosed and troubleshot point of sale software and hardware• Documented all cases using clear, concise notes to record a description of each reported issue and necessary steps to reach resolution.

• Provided basic and advanced life support to patients• Operated and maintained an ambulance and medical equipment• Provided accurate reports for staff and billing• Maintained proficiency in emergency medical medicine

• Provided medical assistance to guests and park staff• Maintained park safety• Managed medical equipment• Conducted emergency medical training for park staff