• Managing the service department for Sharp Copiers and MFP Printers• Receiving, scheduling, and dispatching service requests for all So. Cal. customers• Providing remote IT assistance for all customers • Performing onsite copier installations including networking, copier and scanner configurations, and PC setup• Troubleshooting and repairs on Sharp MFP copiers, printers and scanners

• Responsible for the boarding of all new retail branches and retail branch employees• Adding new employees and branches into the OpenFast LOS system• Maintaining network systems in both retail and wholesale branches• Providing nationwide systems administrator support for retail branches

• Troubleshot and resolved network connectivity and general hardware and software issues including applications within a Citrix environment• LAN/WAN/WiFi diagnostics and repairs• Configuration of Cisco VoIP phone systems• Cisco Meraki WiFi system administration• Managed IT tickets and delegated work requests through the SolarWinds ticketing system• Provided knowledgeable, professional, and courteous desktop support to end users in a fast paced business environment to keep downtime to a minimum• Collaborated with the global IT team to resolve IT support cases• Planned site build outs at multiple office locations and communicated with vendors to provide services • Installation of server equipment, rack mount switches, backup power supply units, MFP printers, and desktop computer systems• Adding and troubleshooting user accounts in Active Directory• Adding, deleting, and maintaining users in the KeyScan security system• Coordinated onboarding of new employees ensuring that their user accounts, email addresses, IP phone accounts, and ID badges were ready on start date• Worked very closely with property management for getting security access badges, planning events, procuring more office space, and organizing fire drill safety meetings• Performed multiple handyman duties around the office including electrical repairs, sign installations, wall patching, painting, television installations, etc.• Coordinated with the receptionist for office supply orders as well as shipping and receiving

• Performed removal and installation of automatic and manual transmissions• Performed diagnostics and general automotive repairs on all makes and models including European vehicles

• Excellent customer service and customer satisfaction ratings• Friendly and prompt service• Level 4 Chrysler Certified Technician• Heavy line, light line, drivetrain, brake and front end• Check and diagnose gas, electrical automotive tools, elements and systems to resolve needed repairs• Performed minor to major fixes on automotive equipment• Troubleshoot and provide correct diagnosis to service advisors to present to customers• Proficient with Reynolds and Reynolds computer system

• Outstanding customer service and addressing customer complaints in a timely manner• Provided accurate and knowledgeable estimates on repair orders to customers• Dispatched and tracked all repair orders and performed follow-up status calls with customers• Reynolds & Reynolds

• Extensive customer service and sales to customers• In detail, skillfully reviewed sales documents with customers ensuring accuracy and complete understanding of both company and customer rights and responsibilities regarding new and pre-owned vehicles• Performed follow up calls with customers to ensure their buying experience was outstanding• Provided services above and beyond expectations