Justin Hewitt Email and Phone Number

Justin has been performing since the age of 11. (Some people may say longer!)Whilst attending Guildford Grammar School he developed a keen interest in theatre that very quickly became a passion. A regular fixture on the stage at Marloo Theatre between 1990 and 1992 he continued to hone his craft as he plotted his next move.Justin has the rare honour of being accepted into WAAPA’s Musical Theatre course as well as NIDA’s Professional Acting course in the same year.After moving to Sydney, Justin appeared in some of Australia’s most well-loved soaps (Home And Away, GP) as well as featuring in local print media, TVC’s and has trod the boards both locally and nationally. Enquiries can be made through:Actors Management International (Australia):Maxine Howell-Price (Perth Agent) +61 413 497 740

● Drive delivery of key technology based programs of work and specialist activities to build capability within Operations, both within Australia and globally.● Manage and coordinate key business and technology initiatives across a group of varied stakeholders and operations staff.● Manage stakeholder relationships both onshore and offshore to ensure delivery of changes to processes, procedures and work instructions, and programs of work within agreed timeframes and budgets.● Manage operational targets around key ITIL processes of Problem Management, Incident Management and Change and Release Management.● Lead Network Managers and Team Leaders and other operational staff within Telstra Operations on shared services operational activities.● Manage escalations for onshore and offshore management teams. Comprising 24 offshore technology teams totalling 230 personnel, working back into 4 lines of business onshore, led by 3 Directors and 22 General Managers.

Telstra Corporation Limited is an ASX listed company and Australia’s largest telecommunications and media company which builds and operates telecommunications networks and market voice, mobile, internet access, pay television and other entertainment products and services.I have held several roles within Telstra during my 12 year tenure.

● Deliver the transfer of legacy equipment management to remote external management company (India).● Conduct personnel audit to streamline service delivery human resources requirements.● Measure individual and group performance and productivity to ensure that performance and financial targets are met.● Identify, develop and implement programs designed to improve operational efficiency and effectiveness.● Develop and maintain relationships with IT, Engineering and Operations stakeholders. Exert influence and collaborate with colleagues to ensure delivery of the greatest benefits to customers while achieving operational efficiencies.● Oversee compliance with operational policy and procedure around the ITIL functions of incident management, problem management and change and release management.● Manage team of 31 staff managing server operations, DNS and device management systems, ensuring continual skill development and efficient operation of operational platforms.● Identify, develop and implement staff engagement programs. Set and measure performance targets and conduct performance management programs, as required.● Manage to Lines of Business Budgets.● Identify outstanding lifecycle and risk issues to product and application owners and deliver solutions.

● Manage incident reductions using IT Asset Management (ITAM) reports to identify trends and examining each incident to prevent recurrence, and ensure accuracy of ITAM reports.● Produce and fine tune Knowledge Database (KDB) and Known Error Database (KEDB) entries for escalated incidents to improve First in Fix on platforms.● Reduce Alarm volumes on platforms using Alarm Management reporting to identify opportunities for system improvement by way of alarm tuning to reduce alarm noise and improve focus on critical alarms.● Reduce incidents using Network Infrastructure Operations (NIO) approved problem methodologies including Closed Incident Data Analysis (CIDA) and Common Cause Incident Analysis (CCIA).● Detect impending capacity problems using proactive tools and collaborate with Engineering to work towards developing solutions.● Manage Service Level Agreements (SLAs) to ensure alignment with engineering standard and supportability.● Drive change failure reduction initiatives.● Manage stakeholder communications on incident and problem related issues.● Identify and report outstanding lifecycle and risk issues to product and application owners.● Analyse server capacity and system performance.