Justin Hill Email and Phone Number

Work within the Enterprise Applications team to evaluate and on-board SaaS tools to support the internal business. Coordinate with various business units to document business pain points, outline plans to develop solutions to increase operational efficiencies, and manage efforts to implement plans. ACCOMPLISHMENTS-Managed and improved Security Review process to ensure that new tools manage our data securely-Transitioned a company-wide intranet to a new platform (Guru) -IT Building Block Award winner for Q1 2020

Managed projects and sustainment efforts of various sizes that provide core Identity and Access Management (IAM) services to the campus. ACCOMPLISHMENTS-Managed the implementation of a new campus-wide Two-Factor Authentication (2FA) application-Lead in the creation of a centralized operations team servicing the IAM organization to improve sustainment efforts and 3rd-tier support-Manage the Single Sign On (SSO) integration process for the organization

Developed and managed complex projects servicing international telecommunications companies. Managed a network of global vendors and contractors to maintain warehouse services, logistics, inventory management, equipment and technician response program to network outages world-wide.ACCOMPLISHMENTS- Managed the creation and successful implementation of a new software platform to support the emergency response program- Consistently received excellent feedback from clients pertaining to timeliness, expertise, and issue resolution- Expanded revenue opportunity through increased service capabilities in new sales regions- Met internal revenue and standard goals while managing external vendors and contractors costs and requirements- Created a network of warehouses to support customer asset recovery and sparing services globally while managing both domestic and international teams.

Collaborated with Executive Team focusing on business development to structure rapid organizational growth. Documented, maintained, and modified policies and procedures to increase efficiency in flow of information and products for all departments. Ensured International Organization for Standards (ISO) Quality Standards and audits were implemented while reviewing, documenting, and remedying issues using ISO standards to decrease error rates.ACCOMPLISHMENTS- Developed and reported production metrics to track and increase accuracy of business processes- Created documentation index system to allow for greater efficiency and organization- Implemented company meetings to ensure information flow and understanding among departments- Achieved highest company ISO Quality Standards Scores

Managed all aspects of Engineering, IT, and Testing Department while managing a growingteam of network engineers, tech support, developers, and lab technicians. Collaborated withsales team to define customer needs and strategies to achieve customer and company goals.ACCOMPLISHMENTS- Implemented TL 9000, ISO 9001, ISO 14000 Quality Standards and audits- Planned and executed upgrade of entire IT infrastructure, implemented Tech Supportsystem to track IT support inquiries and resolutions- Created training program for company to cross-train departments resulting in increasingbusiness efficiency- Managed size and capability growth in testing lab, installed new testing platforms andcreated training documents and procedures for use of new equipment

Managed staff of engineers in a lab environment to test and refurbish network equipment forresale. Built policies and procedures to create efficiencies between Engineering and otherdepartments. Traveled domestically and internationally to complete client product audits andinventory.ACCOMPLISHMENTS- Developed set of policies and procedures for the lab environment- Documented all testing practices to conform to TL 9000, ISO 9001, ISO 14000 QualityStandards- Performed internal tech support and IT services- Managed complex orders while ensuring timely turnaround to fulfill customer requests

Tested and refurbished network hardware for resale in lab environment while maintaining andgrowing test capabilities.ACCOMPLISHMENTS- Created internal training and testing wiki page to transition from paper documents forbetter documentation and flexibility in new practices

Managed high-performing retail store.ACCOMPLISHMENTS- Primary district contact for policies, procedures, and technology support