Justin Hoffman Email and Phone Number
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Justin Hoffman personal email
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Justin is a strategic business leader, responsible for leading global initiatives that ensure consistent client service delivery. Justin has served in Client Services and Operational roles in the technology industry. Justin’s educational background is in the legal industry.
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Enterprise Regional Sales ExecutiveDiscoChicago, Il, Us
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Vice President, Customer Success & EnablementDisco Jan 2024 - PresentAustin, Texas, UsIn his role as the VP of Customer Success and Enablement for DISCO, Justin and his team are responsible for ensuring exceptional client experiences and maximizing customer satisfaction. The CS & Enablement team focuses on creating and overseeing customer success strategies, developing and implementing programs to drive client engagement and retention, and leading efforts to enable customers to effectively utilize DISCO’s software and legal services. Justin collaborates closely with cross-functional teams and leaders to align customer needs with the product development roadmap as well as ensuring each account has an optimized service delivery and support model.
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Vice President, Service ExcellenceDisco Jan 2022 - Dec 2023Austin, Texas, UsAs the VP of Service Excellence, Justin led strategic projects aimed at ensuring a world-class professional services experience. These projects involved implementing innovative service delivery models, enhancing service quality standards, optimizing resource allocation, and driving continuous improvement initiatives to elevate the overall service offering to ensure 24/7 world-class service delivery experience.
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Vice President, Client ExperienceEpiq Mar 2021 - Dec 2021New York, New York, Us -
Global Director, Client ExperienceEpiq Nov 2019 - Feb 2021New York, New York, Us• Lead a global team of 30+ Client Experience Professionals – Business Analysts, Project Managers, and Client Experience Managers to continuously improve the client experience.• Expanded Epiq's Client Services Team in India and Poland; integrated with US/onshore teams to ensure consistent and global client experience.• Created product strategies to release new proprietary products to customers, in a client-centric manner• Developed the Client Feedback and NPS program for the LS business unit.
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Director Of Process Improvement And Compliance, Client ServicesEpiq Mar 2018 - Nov 2019New York, New York, Us- Implemented Client Quality & Audit Programs to help ensure success during client recovery scenarios.- Created Departmental Metrics and KPI's to measure global success.- Managed Reporting for Client Services Department - a 250+ person department across North America, EMEA and APAC.
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Regional Director, OperationsEpiq Jun 2017 - Jun 2018New York, New York, Us- Led the Operations teams in Portland and Seattle (appx. 50 resources)-Served as the global program manager for all Operations projects, including integration projects between two large companies (integrating people, processes, technology)-Provided executive level metrics, reporting, and analysis on weekly and monthly basis
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Continuous Improvement ConsultantEpiq Jul 2016 - Jun 2017New York, New York, Us- Determined operational objectives by studying business functions, gathering information, evaluating output requirements and formats for the purpose of initiating continuous improvement projects for the electronic discovery organization.- Supported the design of continuous improvement projects by analyzing requirements, constructing workflow charts and diagrams, studying system and organizational capabilities, and writing specifications.- Maintained Business Intelligence reports by organizing and creating reports in DOMO.- Assisted with the product development cycle by creating business requirements, update key stakeholders on development progress and milestones, and implement product deployment plans.
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Business AnalystEpiq Jul 2015 - Jun 2016New York, New York, UsResponsible for gathering and analyzing data, performance metrics, reporting findings and making recommendations that support ongoing continuous improvement for the global electronic discovery service delivery model.
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Litigation Support SpecialistEpiq Feb 2014 - Jul 2015New York, New York, UsAct as an intermediary between clients and project managers to handle a variety of eDiscovery requests. This includes overseeing specific work orders and requests, providing updated timelines and ETCs as well as identifying potential issues and creating solutions to ensure tight deadlines are not missed.
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CoordinatorArizona State University Aug 2007 - Jun 2015Tempe, Az, UsIn this role, Justin worked within a research group in the department of Mathematics and Statistics at Arizona State University assisting with budget management, reimbursements, and travel claims in compliance with the grants from the National Science Foundation.
Justin Hoffman Skills
Justin Hoffman Education Details
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Arizona State UniversityLaw -
Arizona State UniversityNonprofit Sector
Frequently Asked Questions about Justin Hoffman
What company does Justin Hoffman work for?
Justin Hoffman works for Disco
What is Justin Hoffman's role at the current company?
Justin Hoffman's current role is Enterprise Regional Sales Executive.
What is Justin Hoffman's email address?
Justin Hoffman's email address is ju****@****asu.edu
What is Justin Hoffman's direct phone number?
Justin Hoffman's direct phone number is +148055*****
What schools did Justin Hoffman attend?
Justin Hoffman attended Arizona State University, Arizona State University.
What are some of Justin Hoffman's interests?
Justin Hoffman has interest in Social Services, Children.
What skills is Justin Hoffman known for?
Justin Hoffman has skills like Nonprofits, Public Speaking, Event Planning, Research, Community Outreach, Litigation, Higher Education, Legal Writing, Program Management, Non Profits, Leadership Development, Commercial Litigation.
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