Justin Monroe Email & Phone Number

Orlando, Fl, Us

Worldwide, Oo

Talent Relations Manager working in the Government and Public Services industry

Hampton, New Hampshire, Us

Longwood, Florida, Us

With aim to create positive workplace environment and deliver excellent employee experience, I develop and initiate overall HR processes, including recruitment, onboarding, employee engagement and experience, and off-boarding. I have been commended by executives to initiate and develop human resources department from scratch of organization. Moreover, I perform HR generalist tasks to manage and execute human resource programs to facilitate exceptional employee experience in organization.Key Accomplishments: ► Coordinated personnel pay structure, including bonus approvals and distribution and salary ranges while suggesting appropriate staff for C-Suite positions. ► Partnered with president and COO of company to ensure execution of all business operations in adherence to president’s vision.► Assured compliance with all set regulations by staff while supervising all areas of HR operations by reviewing interview process, formulating training programs for all functions, evaluating all staffing requirements, and managing employee relation incidents. ► Supported human resource regulations compliance and strategic requirements by planning, directing, developing, coordinating, and implementing policies, processes, training, initiatives, and surveys.► Maintained and applied knowledge of HR practices, trends, regulatory changes, advanced technologies, talent acquisition, and employment law to address modifications in policies and resources to upper management.► Cultivated positive workplace environment and reduced internal incidents by devising and implementing employee relations strategies.► Developed process of setting goals for all employees in alignment with company’s goals and facilitating calibration discussions across all functions to support employee performance improvement.► Established DE&I initiative for organization with focus on four areas of HR operations, including recruitment, training, recognition, and community involvement.

Deerfield, Il, Us

To ensure compliance with state and federal requirements in revamped regulations, I performed evaluations to identify and report impact of modifications in laws and regulations. Using my HR management skills, I initiated HR compliance department to manage HR portion of audits, affirmative action plans, EEO reporting, accreditations, and other related operations. In harmony with these tasks, I developed several training programs for C-Suite executives, vice presidents, and directors.Key Accomplishments: ► Developed DE&I program for organization, including development, implementation, and supervision of team/council, business resource groups, community outreach, and HBCU/Collegiate groups.► Created process to update 100% of organization’s HR policies and evaluation from C-Suite executive in collaboration with all HR departments.► Facilitated major modifications in organization by evaluating trends, recommending suggestions, and providing statistical analysis.► Evaluated processes for HR teams during Covid to ensure alignment with federal and state regulations.► Led business partners and function leaders through regular updates while initiating and monitoring compliance-related training and communication materials measurement.► Identified areas of possible risk in all aspects of HR compliance and developed and implemented process improvement plans.

Orlando, Florida, Us

Using HR process management skills, I oversaw human resources processes for twelve independent work location, including talent acquisition, employee onboarding, terminations, transfers, promotions, demotions, and payroll etc. With emphasis on regulatory compliance, I evaluated various documents to verify adherence to employment services/payroll procedures, processes, and rules and regulations. Moreover, I consulted benefits and compensation inclusions with newly hired employees.Key Accomplishments:► Trained work site employees, including administrators and assistants on appropriate processes, leading to improved workflow efficiency and team relationships development.► Showcased expertise in Human Resource Systems, including Mercury, SAP, ICIMS, and E-Recruiting. ► Determined root cause of incidents for ten sites by conducting employee relations investigations. ► Evaluated data analysis reports to identify areas of productivity improvement.► Facilitated organizational development and process improvement by directing special project assignments

Orlando, Florida, Us

Boston, Ma, Us

Supported maintenance of organizational structure by alternating job descriptions and requirements for various positions. Using personnel management skills, I supervised evaluations of benefits renewals, enrollments, and employee requests. Furthermore, I provided assistance with all recruitment process, including interviews, screening, and hiring job applicants to fill job openings. Key Accomplishments: ► Provided suggestions and oversaw implementation of policies to enhance policies and procedures according to state and federal regulations.►Ensured legal adherence by overseeing and implementing suitable human resource federal and state needs via investigations and record maintenance while representing organization’s legal matters.► Assured effective management of policies to promote positive work culture by supervising all areas of employee relations.► Streamlined HR operations in Orlando office by supervising all areas of employee matters and internal customer service.► Maintained pay plan by performing periodic payroll surveys, preparing pay budgets, scheduling and conducting job evaluations, tracking and scheduling individual pay actions, suggesting planning, and implementing pay structure revisions.► Improved quality of staff through strategic staff retention programs while ensuring compliance with EEO, FCC and affirmative action, extensive management, and support of organizational change with emphasis to steer company towards prosperity.

Boston, Ma, Us

Responsible for managing all aspects of the claims and customer service area for clients supported within the Orlando office.  Independently revised polices and processes to increase business practices and increase customer satisfaction while managing a diverse team of associates.  Created a streamline model to make claims agents more proficient in escalations and increased the claims process efficiency by 9%.  Under limited supervision, confirmed liability and specific claim coverages in order to expedite the customer’s process upgrades and extensions based on situational circumstances; saw an increase of 27% in customer satisfaction.  Created resolutions for escalated issues that fell outside of contracted vendor capabilities.  Made recommendations and oversaw implementation to improve policies and procedures while remaining in compliance with state and federal regulations Responsible for providing internal audits on claims and ensuring that the company operated within compliance. Provided concise written reports detailing any improper procedures or documentation to ensure state and federal compliance.

Overland Park, Kansas, Us

Responsible for managing store operations, expense management sales, and resolving complex customer issues in a timely manner to further increase sales and customer retention.  Implemented techniques for effectively introducing sales concepts and products to customers.  Remained up to date on organizational deals and promotions to further assist customers and increase sales.  Analyzed market trends and reinforced various selling method to consistently maintain sales quota.  Diplomatically and effectively resolved customer service complaints and problems within a timely manner. Independently analyzed confidential data, developed strong internal relations and overlooked team management to increase organizational workflow.  Perfected effective organizational, coordination, and critical thinking skills to operate in a fast-paced environment.  Demonstrated a strong ability to interpret and enforce policies and rules to subordinates on a daily basis.  Responsible for recruiting, interviewing and hiring all store employees Conducted Exit Interviews for Employees  Organized internal and external marketing campaigns and strategies to generate new outside consumers and increase employee engagement Oversaw payroll, timesheets and other forms of compensation for 24 store employees Responsible for ensuring all new hire paperwork (I-9, W-4, Application, Employment Verification) were submitted on time and accurately Created store schedules for employees to include working hours and appropriate trainings  Regularly ensured compliance with FMLA, Unemployment and Workers Compensation and administered effectively Responsible for full recruitment of store employees including but not limited to screening and evaluation of applicants and resumes

Tallahassee, Florida, Us

Responsible for investigating allegations of abuse and misconduct, assessing environments for danger and measuring risk and its obstruction to children’s safety on a daily basis. ¬ Formulated strategies and implemented tactics to ensure well-being of families.¬ Assisted in eliminating risks and aiding families in building secure, safe atmospheres. ¬ Established and maintained cooperative working relationships with clients, organizations and other agencies to increase organizational workflow. ¬ Created thorough documentation in the client records/appropriate information systems and maintained confidential client files on a daily basis.

Bachelor'S Degree, Pre-Law Studies

Master'S Degree, Juris Masters

Master Of Arts - Ma, Public Administration

Master Of Divinity - Mdiv