Understanding of Tait Radio DMR system- Configure and update mobile and portable radios manually and through OTAP - Working knowledge of the Tait Enable Fleet Manager software to manage radios- Upgrade the firmware on mobile and portable devices- Update OTAP server with the latest programming software as needed- Understanding of Tait Base Station and DMR GUI interfacesUnderstanding of other radio used such as Mimosa, Mimomax, and Xeta9- Configure these Mimomax and Xeta9 radios- Troubleshoot issues that arise with these radiosInstallation of mobile radios into fleet trucks- Run radio and electrical wire through trucks - Mount radio equipment (antennas, radio head, and body) to the trucks- Program and test the radiosCertified as a Fiber Optic Technician with Light Brigade- Understanding of fiber optical splicing- Understanding cleaning and scoping of fibers- Learned about optical lossOSPInsight / Network Manager Telecom Fiber Mapping Software by IQGeo- Build a map of Dixie Power's building, sub, and fiber termination locations- Use software to show splice points, connection, and termination locations- Use software to show - Plan fiber routes for future projectsTower Climbing Safety & Rescue Certified through Comtrain- Use of climbing equipment, safety, and how to rescueAssist co-workers with miscellaneous work of installation of security devices- Pull ethernet wire through conduit- Terminate ethernet cables- Install J-hooks to run wire- Use of scissor lift to reach high places to run cable- Mount equipment to buildings

Co-owner of freelance business, Page Virtual Solutions LLC.Specialize in Web design and management- Use Divi to design websites in WordPress- Knowledge of WordPress dashboard- Understanding of email marketing setup, and auto-responders- Familiar with Aweber and Get Response softwareTo learn more visit www.PageVS.com

Customer Success On-BoarderTrain new customers on how to use the Mango Voice system- Test network settings and make sure the customer is optimized and configured correctly- Troubleshoot any network related issues and communicate with customers IT if necessary- Train on how to use the Mango Voice Admin Dashboard- Assist is setting up customers call flow- Explain the phone features and functionality- Use HubSpot to document on-boarding sessionCustomer Experience Specialist (Technical Support)In-depth knowledge of Mango Voice Admin Console- Troubleshooting VOIP phones- Mango Voice Admin Portal - Understanding of Switchboard for call flow- User creation- Training end users how to use software - Zendesk Support ticket creation- Hubspot Support ticket creation- Slack for team collaboration - Remote, phone, email and chat support

In-depth knowledge of Printer Installer- Installation and configuration- Troubleshooting and resolving issues- Customer SupportIIS - Troubleshooting issues with connections and bindingsMySQL- Troubleshoot with PHPMyAdmin application- Run basic SELECT queries from the command line and PHPMyAdminWireshark- captured Wireshark packets to see network traffic flow from server to printer and back to the server- use SSL HP printer certificate to view encrypted Wireshark data.Salesforce- Service Cloud- Customer case managementJIRA- Ticket creationDocumentation- Create documentation on troubleshooting Printer Installer for Support Engineers

Lead many successful project implementations from kick off to conversionHelped create team documentation to assist of Cerner associatesUnderstanding of Cerner Bridge Medical, Content360 and Millennium solutions- Bridge System Manager- Mobile eSignature- Document ImagingWindows Server 2012- Installation / Configuration for Cerner Bridge Medical Application- IIS Configuration- Print ManagementWindows SQL Server 2008- SSMS- T-SQL- Backups and restoresPublic Speaking- Presentations- Training Clients on Cerner Applications- Data Collection of Current Processes- Demonstration of ApplicationTroubleshooting- Cerner Applications- Hardware- Server ConfigurationsAdditional Knowledge:Windows 10- Installation- Joining Workstation to a DomainBuild Windows Domains and Domain ControllersWindows Server 2012- Installation / Configuration- Managing Server Roles- Managing Server SharesActive Directory Users & Computers- Creating & Managing User / Computer Accounts- Managing Account Memberships- Resetting Passwords- Managing AD OU StructureGroup Policy Management- Creating / Managing GPOs- Deploy Software / Files VIA GPOVirtual Machines / Servers- Build / Manage multiple VMsNetworking- TCP/IP and OSI Model- Setup Home Router LAN Connection- Troubleshooting- Cabling- Routing Protocols- IP Subnetting

Help other peer students with database administration with Oracle and MySQL. Assisted students with table and column creation, and SELECT, INSERT, and UPDATE query statements. Assisted the professor in teaching the entry level classes.

Computer Information Technology

Non-Destructive Testing with gamma radiation, dry and wet magnetic particle, ultra sonic, and liquid penetrate.

Manage day to day operations; weekly scheduling of employees, managing staff, customer service, product ordering and inventory, daily sales reports, equipment maintenance and repairs, vendor interaction, money handling with daily deposits and over see operations, implement employer policies and procedures.