Increased client revenue and booked appointments by more than 60% in some cases by implementing consistent marketing strategies.Consulted with customers to assess needs and propose optimal marketing solutions.Boosted brand awareness by establishing strong web and social media presence.Cold called perspective customers to determine product or service needs, ascertain timelines, and identify decision-makers.Onboarded and trained incoming clients on current systems and processes.Created and optimized lead generation campaigns across social media platforms and GoogleCreated digital images for use in digital marketing and advertising campaigns.Provided positive first impressions to welcome existing, new and potential customers.Researched and wrote contracts, agreements and proposals.Assessed client needs and developed plans to adequately address current and future objectives.Created online marketing strategies and automation utilizing multiple online services.Generated billing invoice and automated payments for incoming and current clients.Consulted with customers to assess needs and propose optimal solutionsDeveloped and implemented marketing strategies to generate new customers and increase sales and profit margins

Managed a robust portfolio of up to 70 client accounts as a CSM across various trades, including HVAC, Plumbing, Electrical, Roofing, Solar, and Construction industries, consistently driving revenue growth and enhancing customer satisfaction.Spearheaded renewals and upsell processes, ensuring accounts, information, and documents remained compliant with industry standards, particularly within the construction and trades sectors.Applied effective task management and a structured customer communication cadence to balance competing priorities within a diverse book of business, leading to a $244,000+ increase in total contract value expansions during my tenure.Demonstrated deep product expertise by recommending workflow best practices, conducting ad hoc training sessions, and tailoring solutions to meet the specific needs of clients within the trades industry.Utilized usage analytics to monitor client health, proactively addressing potential risks and ensuring high retention, MRR, and NRR.Facilitated effective communication between clients and internal teams, including Product, Sales, Onboarding, and Technical Support, to remove barriers to client success, leading to smoother project execution and higher client satisfaction.Provided training and mentorship to junior Client Success Managers, guiding them in best practices, supporting their efforts in driving client success, and fostering a collaborative environment that enhanced overall team performance.Leveraged stakeholder management and risk mitigation skills to drive cross-sell and up-sell opportunities, further expanding the client portfolio and contributing to overall business growth.Experienced in remote work, successfully managing customer success and relationships from a remote environment, ensuring consistent engagement and support.Engaged with clients through communication across Phone, Google Meets, Zoom, and text conversations.

Produced original, creative content for promotional advertisements and marketing materials.Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.Presented clients with unique copy options based on overall marketing objectives.Communicated campaign success and status reports to management by outlining progress and analyzing known performance indicators.Customized brand message to reach and capture target audience interest and drive engagement.Managed 60+ advertising accounts across platforms such as Facebook, Instagram, and LinkedIn.Maintained current understanding of landscaping design industry trends, enhancing writing and marketing success.Utilized multiple types of advertising and organic social media strategies to produce quality leads and increasing social media page engagement.Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accountsCommunicated campaign success and status reports to management by outlining progress and analyzing known performance indicatorsPlayed instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designsPromoted and marketed works through social media platformsProduced original, creative content for promotional advertisements and marketing materials

Evaluated client problems, and put solutions into place to drive their sales, increase their booking percentages, grow their brand, and meet their monthly/quarterly/annual revenue goals.Managed over 30 client accounts.Onboarded and trained incoming clients on current systems and processes.Contributed to the design and implementation of product updates and service transformations based on feedback from clients and market knowledge.Developed marketing campaigns, email & text campaigns, and created content to enhance clients' return on investment.Managed existing client renewals, keeping accounts, information, and documents in conformance with compliance standards.Built relationships with customers and community to establish long-term business growth.Held one-on-one meetings with business owners, and sales teams to identify selling hurdles and offered insight into best solutions.Achieved sales goals by cultivating and securing new customer relationships, or reactivating previous clients.Demonstrated products to show potential customers' benefits and advantages and encourage higher package purchases.Maintained up-to-date knowledge of competitor products and pricing in the client's market.

Managed 50+ accounts and worked with business owners to meet/exceed their appointment and revenue goals.Reached out to accounts on weekly/bi-weekly basis to check on needs, understand business operations, and offer solutions to get closer to their goals.Onboarded and trained incoming clients on current systems and processes.Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.Assisted clients with strategic processes and provided with necessary tools to achieve success.Developed marketing campaigns to enhance clients' return on investment.Created content, marketing campaigns, paid advertising campaigns, email/text campaigns, and built systems and processes to increase our business capacity.Built client relationships to establish trust, and long term business growth.Stayed up to date on constantly changing market strategies to accomplish our business goals and our client's goals.Prepared sales presentations for clients showing success and credibility of further marketing services.