Served as the enterprise data team product owner supporting digital transformation of Trimble’s fleet management software service.

My responsibilities included requirement gathering and writing for fulfillment processes throughout FindLaw operations. In this role I was able to further my skills in requirement definition, risk identification and management, as well as project communication and coordination up to the senior director levels within the operations and technology groups. This role also introduced me to quality concepts of Lean and Six Sigma methodology.

In addition to my duties listed below, the promotion to Senior Project Coordinator included further exposure to product development, process enhancement, vendor training and relationship management, and training and mentoring within the project coordination team. It was in this position that I developed my leadership and communication skills focusing on internal customers and contributors. My subject matter expert responsibilities were also expanded to include web animation suite of… Show more In addition to my duties listed below, the promotion to Senior Project Coordinator included further exposure to product development, process enhancement, vendor training and relationship management, and training and mentoring within the project coordination team. It was in this position that I developed my leadership and communication skills focusing on internal customers and contributors. My subject matter expert responsibilities were also expanded to include web animation suite of products and a lead generation product line.I served as mentor to nine Project Coordinators and interviewed, hired and mentored five Project Coordinator contractors. Show less

Daily activities were to set/manage customer expectations and maintain a positive experience with the fulfillment of their online marketing solutions. This was accomplished using proactive communication that fosters rapport and collaboration between external and internal stakeholders. It was also in this role that I developed influence with FindLaw’s customer base, gaining alignment between customer expectations and industry best practices. My attention to customer needs and relations… Show more Daily activities were to set/manage customer expectations and maintain a positive experience with the fulfillment of their online marketing solutions. This was accomplished using proactive communication that fosters rapport and collaboration between external and internal stakeholders. It was also in this role that I developed influence with FindLaw’s customer base, gaining alignment between customer expectations and industry best practices. My attention to customer needs and relations lead me to become the subject matter expert for escalations for the project management team. I also quickly expanded my responsibilities to serve as the customer operations representative for PMO projects including implementation, training and maintenance following their release. Show less