• Responsible for the end-to-end project management functions to continuously develop a business-critical internal financial system.• Create and maintain weekly program status for accounting, product, ELT, and partner-engineering stakeholders.• Collaboratively develop continual adoption plans with accounting customers, engineers, and business and engineering leaders.Notable achievements while in the position have included:- Planned and managed risks and trade-offs to successfully double account adoption in the program, leading to a 50% increase in absolute dollar coverage.- Prioritized and delivered complex environment performance improvements that provided system stability and will allow the system to scale to meet future demand.

• Served as a Lead for key professional services initiatives with Product and Engineering while holding the responsibilities of the previous position in addition to those listed below.• Directed and mentored a global team of architects (people managers) to deliver strategic architectural standards and achieve success in individual assignments and career-path goals.• Determined operational processes for staffing and resourcing delivery of B2B projects, including internal, partner, and right-shore resources.

• Led key professional strategic services initiatives with Product and Engineering.• Provided strategic leadership to increase bookings, revenue, and margins by creating global go-to-market service portfolio initiatives. • Empowered PS architects and principal consultants to design and deliver solutions across the Ivanti product portfolio.• Led a technical portfolio of U.S.-based architects and advised on career paths and performance reviews.• Determined operational processes for staffing and resourcing delivery of B2B projects, including internal, partner, and right-shore resources.• Interfaced with key internal and external customer leadership to present executive briefings and pitch decks, roadmaps, and KPIs.• Enhanced Ivanti products based on voice of customer input, developing customer profiles across verticals, solutions, and platform use.• Developed KPIs and reporting for financials, utilization, and execution success of key initiatives and ongoing team operations.

• Developed go-to-market professional services packages to increase bookings and improve margins and collaborated with Area Service Managers to promote PS services and Ivanti products and platform solutions.• Created pitch decks and customer-specific architecture sketches, led demos of service portfolios and scoped calls.• Enhance the Ivanti product line by providing 'voice of the customer' perspectives when collaborating with Ivanti Product Line Managers.• Create internal PoC tools for strategic technical initiatives to move Ivanti up the stack in competitor replacements.• Generated data migration strategies and UX and product convergence code in collaboration with the Platform Engineering team.• Led the visioning, design, and implementation of B2B cloud-deployed Enterprise Service Management tools and customer road mapping sessions, architectural system assessments, and stakeholder demonstrations.• Produced customer PoC solutions across lines of business to prove the impact of machine learning integrations, efficacy of CI/CD pipeline integrations, and buy-in from UX overhaul in existing customer tools.• Mentored professional services consultants and ASMs in furthering technical and soft skills, strategic outlook, and operational management skills.

• Maintained the responsibilities of the Senior Architect in addition to those listed below. • Led Cherwell Professional Services implementation and solution standards for business process and system architecture design.• Collaborated with Platform Engineering to identify critical pain points for customers and develop engineering, support, and documentation strategies to address the needs of a global customer base.• Developed the Solution Design standard for global Cherwell Software professional services consultants and partners for implementations and best-practices guidelines for system performance, dashboards and reporting, and data archiving.• Oversaw the architectural guidelines for Cherwell integrations via API for a global customer audience, including developing training materials and collateral.Notable achievements while in the position included:- Develop a high-availability server farm model for cloud implementations on AWS, Azure, and on-premises data centers. - Designed a go-to-market solution for Employer Crisis Management (emergency response to Covid-19) and facilitated its development as a mergeable application from concept to publish on the website in 7 days.

• Served as a Senior Development Architect and professional services solutions developer at Cherwell Software.• Authored and owned the Solution Design standard for global Cherwell Software professional services consultants and partners for implementations and architectural guidelines for Cherwell integrations via API for global customer audience, including developing training materials and collateral.• Defined Cherwell Professional Services implementation and solution standards for business process and system architecture design.• Develop best-practices guidelines for system performance, dashboards and reporting, and data archiving.• Define the Statement of Work (SOW) scoping standard for Cherwell integrations to optimize the success of professional services engagements with complex integration scenarios.• Led technical and business process workshops to customers, consultants, and partners at technical summits and customer process sessions.• Owned and led end-to-end implementations for large enterprise customers, independently gathering technical requirements, writing solutions stories, architect solution design documents, and assessing project scope for strategic engagements across verticals, including Fortune 500 enterprises in global manufacturing, national health systems, and large, regional finance corporations.• Designed and developed custom asset assignment and management solution to provide end-to-end election equipment chain of custody auditing for a metropolitan municipality customer with 10M+ in population.

• Served as a Senior Development Consultant and Developer while in an Architect and Project Manager role.• Gathered technical requirements, wrote solutions stories, architected solution design documents, assessed project scope, and led and designed workshops.• Managed a team of consultants on several engagements for organizations across verticals, including Fortune 500 enterprises.• Delivered IT and non-IT service management tools for customers on the Cherwell platform, including change, incident, request, asset and CI lifecycle management, customer portal configurations, and SaaS and on-premises installations.• Integrated Cherwell CSM and CAM with outside data sources, including AD, Oracle Peoplesoft, Oracle Financials, SolarWinds, JIRA, NetSuite, and SC.• Led technical workshops to consultants and partners at technical summits and provided platform development and administration training to customer sys-admins, junior consultants, and contracting developers through training and one-on-one sessions.Notable achievements while in the position included:- Created technician dashboards and executive reports that allowed managers to increase departmental maturity and data awareness.

• Served as an ITSM Development Consultant and Developer, gathering technical requirements, writing solutions stories, assessing project scope, and leading design workshops for a wide variety of customer companies and organizations.• Delivered IT and non-IT service management tools for customers on the Cherwell platform, including change, incident, request, asset and CI lifecycle management, customer portal configurations, and SaaS and on-premises installations.• Integrated Cherwell CSM and CAM with outside data sources, including AD, Oracle Peoplesoft, Oracle Financials, and SolarWinds.• Create technician dashboards and executive reports that allow managers to increase departmental maturity and data awareness.• Provided platform development and administration training to customer sys-admins, fellow Cherwell consultants, and contracting developers through workshops and one-on-one sessions.

• Served as the Lead Developer and IT Service Management System Administrator at Alaska Airlines contracting through OTSi.• Gathered technical system requirements from a broad range of stakeholders through workflow-focused design workshops.• Developed user and customer stories compatible with technical requirements, Cherwell CSM platform, and ITIL best practices to fully configure IT service management tools, estimate complexity, and distribute to the team of developers.• Led the integration of Cherwell server with Oracle PeopleSoft, Active Directory, and enterprise network and service monitoring tools.• Drove program change, incident, asset, and problem management workflows within the Cherwell platform to quickly and iteratively roll out modules and provide continuous improvement according to demo and beta feedback.

• Managed a high-performing technical IT team tasked with collaborative technologies and served as the technical lead for the integration of Cherwell ITSM. • Built backward compatible functionality to integrate with existing Crestron Fusion, LANDesk, and R25 systems for IT teams to control our networked workstations, AV controllers, and other devices.• Served as the project manager for a capital project to design, build, and program hybrid analog-digital Crestron and Extron-based AV racks to upgrade existing rooms. • Led an Agile team of 5 AV systems engineers researching new technologies and designing systems for our smart classrooms.Notable achievements while in the position included:- Delivered a design that provided an upgrade for 35 rooms, more reliable operation, and network access to all devices by using a pre-existing Extron switch. - Used Google Spreadsheets Scripts to create to produce a map of the campus' actual software needs, aiding optimal deployment packaging and minimizing software cost while deploying to more than 1000 Windows and Mac computers.- Improved efficiency of determining maintenance needs by developing an ordinal scale of room reliability.

• Managed a high-performing technical IT team administering Windows and printing systems for academic computing.• Directed and tested networked Pharos print servers that distributed 1M monthly print jobs to 30 printers.• Oversaw creating and deploying 4 standard Windows software images to all academic Windows campus computers, including purchasing and renewing enterprise software licenses.• Developed the app script programming of in-house data mining and a dispatch logging tool to model and predict technician responses to in-class issues. • Led a high-performing team of 2 sys-admins and 3 technicians tasked with maintaining domain servers, key license servers, Windows enterprise application servers, and 400 Windows workstations.

• Collaboratively manage all university computer labs, smart classrooms, and university equipment centers in a fast-paced environment, including the maintenance and seasonal technical checks of image upgrades for 1,600 stations.• Recruited, trained, and empowered a high-performing team of 12 lab supervisors and 60 student employees who provided operational, student, and faculty support.• Selected to serve on executive-level inter-departmental committees, providing key usage reports, anecdotal accounts of student problems and work, and fostering communication between IT and faculty to better accommodate student needs for hardware and software support in labs and smart classroom capabilities.• Led an academic technology team to further the migration to Google enterprise apps, including leading app script programming of in-house logs.Notable achievements while in the position included:- Developing staff logging tools created with Google apps-script to reduce errors and cut project time by 40 staffer hours.

• Directed the technology programs of a multi-cultural, multi-religious graduate school and led the adoption of a comprehensive, online, and distance educational model.• Created educational policies and guided the school-wide adoption that increased effective roles for a geographically distributed faculty body and efficiency in student registration, and developed a more sophisticated online educational life for students, faculty, and staff.• Responsible for an annual $35,000 technology budget, including approving all hardware and software purchases, oversight of installations, training, and upkeep of all online administrative tools.• Represented the school in a multi-school educational technologies planning committee to evaluate the efficacy of existing technologies considering privacy implications, graduate-level pedagogies, user interfaces, accreditation concerns, and cost.• Developed and co-taught On Other Worlds: Science Fiction, Theology, and Cultural Studies with Ayize Jama-Everett. Notable achievements while in the position included:- Designed recruitment and educational program assessment tools to predict online education enrollment and aid curriculum committee for efficient faculty-hire discernment.- Created recruitment products that boosted online education enrollment by 20%.