Justin Kiemp Pullins Email & Phone Number

Brooklyn, New York, United States

The Brooklyn Museum is one of the oldest and largest art museums in the United States. It is a preeminent institution that brings people together through art and experiences that inspire celebration, compassion, courage, and the will to act.In this position, I manage a membership program of nearly 18,000 households, overseeing efforts to acquire, engage, and retain members and donors through multiple channels, including direct mail, email, digital marketing, web copy, print collateral, and more.I work closely with the Director of Membership to establish strategic mailing and production calendars, liaise with external vendors in the production of campaigns, and shepherd campaigns through design and content approval processes, often between many different stakeholders.I also create and review copy related to Membership and Annual Fund initiatives to ensure alignment across channels and impact on constituents, own and maintain the Development-wide communications calendar to ensure coordinated outreach efforts to various audiences, and partner with colleagues across the Museum to build a cohesive marketing and communications plan, ensuring that all efforts not only support member engagement and revenue generation but also reflect the Museum’s fundraising strategy and current voice.

New York, New York, United States

The Museum of Arts and Design (MAD) has a mission to collect, display, and interpret objects that document contemporary and historic innovation in craft, art, and design. In its exhibitions and educational programs, the Museum celebrates the creative process through which materials are crafted into works that enhance contemporary life.My duties include managing 2,000 households within the membership program by setting annual goals in each member category and identifying new opportunities and strategies to increase the membership base and revenue, coordinating and managing membership events and programs including member openings and member appreciation events, and retaining, upgrading and stewarding existing members through online and direct mail outreach, relationship building, telephone contact and follow-up.I collaborate with the Director of Donor Relations to identify potential prospects for Patron and Collector Circles, and work with Visitor Engagement Services and Store colleagues to increase on-site membership sales, draft content for quarterly member e-news blast and other member communications.Additionally, I create content for direct multi-channel membership appeals and digital campaigns, manage membership acknowledgment process, and track and report on membership revenue and count on a monthly basis.Along with my work in the Membership program, I work with the MAD Luminaries (Young Friends) group. I work with MAD Luminaries Committee on strategic planning and recruitment, plan 3-5 MAD Luminaries events per season, including annual Pride Brunch in June and Holiday Party in December, collaborate with Luminaries co-chairs to identify prospects for committee membership and manage MAD Luminaries renewal and acknowledgment process.

Philadelphia, Pennsylvania, United States

The Philadelphia Orchestra is one of the world’s preeminent orchestras. It strives to share the transformative power of music with the widest possible audience, and to create joy, connection, and excitement through music in the Philadelphia region, across the country, and around the world.I provide general administrative support to the Annual Fund, which collectively reaches over 6,000 donor households and strategize with the Annual Fund and larger Development department in achieving campaign goals. In this position, I prepare gift paperwork for Annual Fund contributions, ensure accuracy of daily gift activity and proper coding of records and gifts, provide quality customer service to donors by serving as primary point person the Annual Fund donor phone lines and email inboxes, project manages various appeals (direct email, email, telefunding), and draft, edit, and maintain copy for appeal letters, e-blasts, collateral materials, event invitations, and website updates.I also oversee sustaining gift and matching gift programs, process expenses in accordance with budget procedures and track and keep up-to-date department expenses by completing monthly budget reconciliations to ensure accuracy.In addition to this, I provide general assistance in planning and providing on-site support for donor benefit events and provides on-site support during concerts and performances, staffing the donor lounges, special donor information tables, etc.

Philadelphia, Pennsylvania, United States

This position was held simultaneously with Patron Services Representative. I maintained a portfolio of over 200 high-level donors, board members, corporations and organizations. I served as a liaisonbetween Development staffs of Kimmel Cultural Campus resident companies and the Box Office to procure tickets, parking, perks and subscriptions. I developed and implemented new, effective strategies and methods of donor satisfaction, and providing administrative and strategic support.

Philadelphia, Pennsylvania, United States

I acted as supervisor for the 15 - 20 Patron Services Associates as requested by the Patron Services Director, Patron Services Manager, and Training Manager, frequently serving as the active supervisor for the day, assisting with questions and mitigating concerns. Along with the other Representatives, I developed strategies for call center management and recognize when colleagues need help and offer practical support, including the ongoing mentoring of Patron Services Associates. I proactively sought to bolster client financial success through contribution asks, performance recommendations, and subscription conversations.I also assisted in preparation of mailings and other communications with patrons.

Philadelphia, Pennsylvania, United States

I provided call center support, providing excellent customer service (150-300 calls per week) to all patrons and clients. I sold tickets and subscriptions and accepted contributions to all Kimmel Cultural Campus events. I accurately entered data and processed payments, avoiding incorrect payments to other clients. I disseminated information regarding various arts organizations and venues, maintaining information of 20-50 events at one time.

Bachelor Of Arts - Ba, Communication And Media Studies

Bachelor Of Business Administration - Bba, Arts, Entertainment, And Media Management