• Created a small business that provides Resume Writing and Technical Writing Services.• Manages multiple aspects of not only running a business, but also providing a top-quality technical service to customers.

Produce, edit, and manage high-quality contextual in-application help documentation for a sole product.Works with stakeholders to analyze existing content and create a workflow to manage documentation for multiple audiences. Manage knowledge base containing all documentation and manage the publishing of documentation.

Analyzes, interprets, composes, and edits product information to develop end-user and technical documentation and manages updates to release notes based on an established release schedule workflows.Creates, edits, and manages multiple product line documentation sets including user guides, system diagrams, database documentation/dictionaries, installation/configuration guides, and other developer and user facing documentation.Manages an entire knowledge base where documentation resides and manages the review and publishing of all documentation to be included in the knowledge base.Works with stakeholders and product engineers to verify all content is validated and up to date.

Collaborated with product and technology organization leads to research, author, publish, and maintain documentation of operations, financial systems, and applications.Independently produced documentation and workflow diagrams directed to internal target audiences.Gathered technical requirements and produced project plans to track progress on creating user guides, quick reference guides and troubleshooting guides.Created a style guide template to allow staff to easily create new documents.

Used ServiceNow to produce and maintaine Knowledge Articles for multiple user levels, including the Level 0 end user sure strategy and Level 1 technical support.Created informative and educational content for client user-facing self-help knowledge center and created How-To web videos to accompany end user content.

Developed, edited and managed high quality Business Intelligence (BI) documentation including report documentation, data dictionaries, BI scope documents, procedures, and user guides. Gathered and composed technical BI information into clear, readable documents to be used by technical and non-technical personnel.

Curated and edited all technical documentation including procedure/user manuals, quick start guides, white papers and all online support content for an expanding, agile 3D printing technology organization.Wrote and edited client-facing knowledge materials, from first-time user guides to expert-level optimization articles

Oversaw mid and junior-level technical writers responsible for producing software manuals and other technical documentation in support of business reporting software.

Wrote and edited technical and non-technical materials, including software manuals, APIs, appendices, indexes, new features, release notes, and upgrade considerations.