Spearhead the design and execution of onboarding, product & messaging training and reinforcement programs based on adult learning principles through a variety of methods including remote and face to face instructor led training.Special emphasis on remote training practices and engagement through web meeting toolsProvide guidance and domain expertise to assigned sales & customer success employees within an assigned region, including in language as assigned by regionResponsible for full understanding and continual learning of CE solutions and messagingBecome the SME for the identified product and transfer of key knowledge to the eLearning and instructional design team with a view to developing improved eLearning contentResponsible for building relationships across CE teams including SMEs within product and solutions, segment marketing and sales management to identify regional training needs and support the creation and execution of training programs and reinforcements to meet those needs

Responsible for planning and execution of carrier partner training across Asia Pacific, with sign off from Program Director Responsible for the management of the carrier relationship and local brand training teamWork with the Program Director, tailoring each training session to the pre-agreed carrier requirements, and training platform, such as staff meetings, call centres, or eventsResponsible for increasing carrier’s customer sign ups to multiple services through industry leading trainingTrain senior staff and carrier trainers/product specialistsBuild and maintain relationships with a defined list of retail partners in home markets to trial store training techniques, and report back on the success of the demo stands/pods in storeBe passionate, but understanding of the mobile carriers continuous training schedule with multiple manufacturers. Aim to grow brand advocacy and influence among staff through genuine passion, knowledge, and empathyKey SPOC for any follow up questions staff may have after training sessionsCollect, report and analyse feedback from training sessions, using reporting tools to create daily and weekly reports that can be shared with the internal teamShare best practice through internal communication platforms, to help MKTG colleagues perform more efficiently in similar training circumstances Communicate the brand’s sales and marketing initiatives Attend regional training events to stay up-to-date on full product line knowledge Represent the brand with the highest level of professionalism, expertise and enthusiasm

Plan, organize and implement sales related training modules across all sales channels for key products and services for consumer salesFormulate next level sales skill-sets and strategies for consumer salesConduct ad-hoc customer experience improvement training relating to products and servicesFacilitate day to day sales training and support sales coaches in on-site training requirementsConceptualize,plan and execute training program for new concept stores conversion for Singtel retailLead a team of training executives and up-skill their capabilities Ensuring training standards (QA) of training executives to conduct new hire, product and services training for consumer sales

Design, organise and implement sales training strategiesConduct selling skills and soft skills training to MIO TV sales channels’ representatives (i.e: Direct Sales, Telesales, SingTel Shops and Retailers)Lead new hire orientation, on-job sales training for sales channels and work with management to ensure team developmentAchieved an average of 90% in satisfaction level in the quality and delivery of training sessionsMonitor and provide real-time competitor analysis, pricing comparisons and sales developments to develop counteractive strategiesOrganize and implement external and internal training courses to improve stakeholder sales and overall productivityWork with industry specialists to design and implement motivational camps to encourage and inspire sales force’s productivity and performance

Analyse product data and market trends to strategize and plan training schedules for LG promoters and sales staff from various store channels. (Best Denki, Courts, Harvey Norman)Implement and execute annual assessment systems to gauge LG promoter’s product proficiency and soft skills. Conduct product training for promoters, floor salesmen from various store channels and models for road shows and F1Produced regional training videos in conjunction with product training for emerging markets (Sri Lanka, Bangladesh & Brunei)Prepare training materials for new home entertainment productsCollaborate with marketing and product development team to ensure accurate information for various collaterals from LGAssist interviewing of new promoters to generate sales

Responsible for the full spectrum of project management activities from concept, coordination to project completion. Led various project teams to success in NIQCC national convention organized by SPRING Singapore for 3 years and obtained 2 Gold Award and 2 Star Awards respectivelyParticipated in QCC team circles and presented completed projects to improve production outputActive involvement, consistent support and constructively contributing in various process improvement projectsWork in a team of production crew to facilitate smooth operation flow in a factory lineSupport the production line by generating NCT program codes for first article evaluation for metalwork department Learnt conceptual and analytical skills to visualise layouts of engineering drawing diagrams